Assistant - Convention Sales

About the Role

Provide administrative support to designated Sales Managers or Directors in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Generate proposals, contracts, addendums, turnovers, and other internal documents efficiently and timely.
• Compile and generate expense reports and route them accordingly and in a timely manner.
• Update and complete all data for complimentary charges within the Company Comp system.
• Process amenity orders for site inspections, VIPs, and other requests as needed.
• Schedule appointments, maintain calendars, and make travel arrangements.
• Answer, screen, and route telephone calls as needed; assist with phone and receptionist coverage.
• Assist managers with site inspection coordination as needed.
• Develop and maintain positive and appropriate relationships with clients and guests to support sales efforts.
• Take initiative to solve problems to resolution.
• Support other members of the Sales Team as needed.
• Document all pertinent contract routings and other necessary information as defined by department SOP’s and sales process.
• Adhere to safety as an essential function of this job.
• Maintain consistent and regular attendance.
• Perform other related duties as assigned.
• Conduct and carry yourself in a professional manner at all times, observing Company’s standards, work requirements, and rules of conduct.

Requirements

• 18 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent; Bachelor’s Degree in Hotel Management preferred.
• Must be able to obtain and maintain any required certification or license by law or policy.
• 1 year of hotel sales administrative experience in a luxury property preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, SharePoint).
• Familiarity with Delphi, Daylight, or Microsoft Dynamics CRM.
• Strong organization skills and ability to coordinate work without direct supervision.
• Attention to detail, strong typing, customer service, and listening skills.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members of different backgrounds and experience levels.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Must be able to lift or carry 10 pounds unassisted.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines.
• Ability to interact appropriately and effectively with guests, management, team members, and outside contacts.
• Ability to walk, stand, stretch, bend, and kneel for prolonged periods.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to environmental factors such as CRT, noise, dust, and cigarette smoke.