Assistant Concierge Manager - Avalon

Qualifications

• High School Diploma, AA. Degree preferred, or equivalent work experience.
• Excellent communication skills – verbal and written.

Essential Job Functions

• Utilize all resources available to ensure full knowledge and understanding of the property to provide an exceptional service experience for our guest.
• Identify and fully develop the inventories of services provided to guests and residents of Avalon.
• Aid in overseeing the “surprise and delight” offerings to guest of Avalon by coordinating the Concierge responsible portion of hospitality.
• Develop relationships with Avalon retail, office tenants, and residential communities.
• Leverage these relationships to build loyalty to Avalon and devoted fans of the services offered through Club Avalon.
• Provide leadership support for the Concierge team; including training and ongoing coaching as needed.
• Cookell customer, guest, and resident’s needs with other departments as required, ensuring a seamless guest experience.
• Aid in managing Club Avalon Black Card program, communicating benefits of the program to all guests and coordinating monthly events for members.
• Prepare supply and equipment orders for the Concierge booth and Concierge team, to be approved by the Concierge Manager.
• Ensure uniform guidelines are always adhered to by Concierge members; clean and pressed and worn in the appropriate manner.
• Aid in special event planning.
• Facilitate daily line-ups with all operational departments.
• Develop and retain the best ExperienceMakers that make up the Avalon Concierge team.

Important Job Functions

• Majority of work time will be spent in an office environment, however, set up and during events, candidate should be able to meet the following physical requirements:
• Able to lift up to 35 pounds
• Standing up to 8 hours a day in an outdoor environment
• Walking for up to 8 hours a day
• Stooping
• Bending up to 4 hours a day
• Working outdoors for up to 8 hours a day
• Able to climb ladders and stairs
• Must be able to work in a fast-paced environment, always maintaining professionalism.
• Able to multi-task and work well under pressure.
• Excellent customer service experience in hotel, retail or restaurant setting.
• Organized, detail-oriented self-starter, able to work independently and part of a group.
• Must be flexible and able to work weekends, nights and holidays to support shopping center peak hours of operation and Concierge team needs.

Material And Equipment Used

• Computer
• Microsoft Office Suite
• General Office Equipment

Knowledge Of

• All computer applications and hardware related to performance of the essential functions of the job.
• Skill In Conflict Management Resolution
• Organizational and interpersonal skills
• The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions.