Assistant Community Manager - Sonata - Austin, TX

Description

Position Overview
Valiant Residential is seeking an Assistant Community Manager who works closely with the Community Manager to ensure the smooth running and operation of the property and acts as the Community Manager in their absence. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with the community's leasing, marketing, and resident relations.

About the Role

Why Work at Valiant?
At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact. We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.

Responsibilities

• Aid in preparing advertising materials.
• Show units and screen applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (i.e., credit check, rental history, etc.).
• Submit processed applications to the Community Manager for approval.
• Aid in monitoring renewals.
• Distribute and follow up on renewal notices.
• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
• Review with the Community Manager before obtaining signatures.
• Aid the management team with other various tasks as required.
• Consistently implement policies of the community.
• Prepare and maintain complete resident files.
• Prepare late notices and notices to pay rent.
• Aid in the collection of rents and preparation of receipts.
• Aid in legal proceedings.
• Aid in lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received from the properties are approved, entered and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about the community, repairs, rent, rules, etc.
• Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Enforce the policies of the community.

Requirements

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
• Bilingual in Spanish is a plus.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver’s license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred.
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Qualifications

• High school diploma or equivalent.
• 2+ years of college preferred.

Skills & Abilities

• High school diploma or equivalent.
• 2+ years of college preferred.

Physical Requirements

• Must be able to sit, stand, climb, stoop, and remain at a desk for a period of up to 8 hours or more if needed.
• Must be able to walk the property for a period of up to 8 hours (or more) in various weather conditions.
• Must have the ability to climb stairs for purposes of showing properties to prospective tenants.
• Must be able to lift up to 30 lbs. as needed.

Benefits

Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact. We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.

Pay

Competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching.

Schedule

Most weekends.