Assistant Community Manager - Mayfield/ Hilldale

Responsibilities

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Affixes property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Documents lease violations and coordinate evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly.
• Takes appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Affixes tenants with requests, questions, problems, and complaints.
• Alerts staff of move ins, move outs, any emergencies.
• Provides excellent customer service and displays a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversees the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Affixes accounting transactions and ensures all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answers phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
• Performs or assists with any operations as required to maintain workflow and to meet schedules.
• Performs other duties as needed.

Qualifications

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV and Yardi.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.