Assistant Community Manager - Maple Terrace

Responsibilities

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
• Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
• Adheres to Hines’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
• Processes resident move-outs by reviewing lease terms and notice requirements
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Affords assistance in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

Requirements

• High school diploma or equivalent from an accredited institution
• Two or more years prior experience in property management or in a related industry preferred
• Two or more years prior high-rise experience preferred
• Experience with property management software preferred; Entrada experience a plus
• Intermediate knowledge of Microsoft Office
• Knowledge of basic accounting practices
• Excellent verbal and written communication skills

Qualifications

• Ability to lift up to 25lbs
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
• Occasionally perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
• Be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Transfer properties and work overtime as business needs deem appropriate

Skills

• Ability to work a flexible schedule including weekends and holidays

Benefits

• Comprehensive training
• Competitive compensation
• Robust benefits
• Generous vacation packages

Pay

$25.75/hr - $30/hr

Schedule

Indoors approximately 95% of the time and outdoors 5% of the time