Assistant Community Manager/Lifestyle Coordinator

About the Role

As a part-time Assistant Community Manager/Lifestyle Coordinator, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

Schedule

16 hours per week, Mondays and Tuesdays, 8:00 AM - 4:00 PM. Schedule is subject to change based on business needs.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in a timely fashion.
• Assist with the daily general financial management and recordkeeping.
• Assist with the bid process.
• Conduct regular inspections of the site, where needed.
• Maintain all records in Connect, including work orders, resident information, Association documents, and community information.
• Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices.
• Attend all Board meetings, where necessary.
• Assist with preparation of Board meeting agenda, monthly management report, and all other reports and material needed for Board Packet.
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary.
• Handle mailings, as needed and required.
• Maintain recordkeeping binders for: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.
• Regular attendance and punctuality are essential functions for the role.

Requirements

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills required, including email, Word, Excel, and PowerPoint.
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, adjust to constant changes, handle multiple tasks, and coordinate the work of others.
• Ability to keep complex records, assemble and organize data of complex nature, and prepare and submit reports in acceptable formats and in a timely manner.
• Ability to conceptualize, plan, and organize multiple programs and assignments effectively.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays.
• Must remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• Must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations.

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, and carrying objects that can weigh up to 25 lbs.
• Movement can occur throughout the day, including climbing several flights of stairs if necessary.
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and walk around the property, including lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, including evenings, weekends, and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and outdoors with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and have good reasoning skills.

Pay

$22-24 per hour.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

• Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.
• Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation" may make a request through our designated contact channel: national_recruiting@fsresidential.com.
• Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.