Assistant Community Manager-Hillcrest Apartments

About the role

The Assistant Community Manager assists the Community Manager in effectively managing the assigned property. In the Community Manager's absence, the Assistant Community Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the property supervisor and the property owner.

Responsibilities

• Maintains daily, weekly, and monthly reports including accurate reporting of rents and deposits of all other monies
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Promptly updates all rents, deposits, and any other monies received from residents and all other sources
• Verifies that all monies received correspond with lease
• Issues appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos)
• Maintains positive resident relations attitude
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff
• Performs all aspects of Leasing Associate’s Job Description, including but not limited to, greeting prospective clients, shows community, and outside marketing, as needed
• Contacts each Notice-to Vacate and attempts to convert them to a renewal
• Maintains awareness of local market conditions and trends
• Contributes ideas to manager for marketing community and improving resident satisfaction
• Updates the on-site accounting system for all property activity, including but not limited to leases, notices, move-ins, move-outs, traffic, and demographics
• Proofreads all lease paperwork and processes move-ins and move-outs
• Processes all security deposit move-out reports
• Accepts service requests from residents and routes to maintenance for prompt processing
• Conducts service follow-up with resident when work is completed

Qualifications

• 2 years of LIHTC, HUD and Section 8 experience (required)
• 1-year experience in property management (required)
• 1-year experience with Yardi or Yardi Voyager (preferred)
• High School diploma or equivalent (preferred)

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Email (Gmail)
• Ability to work in a fast-paced and customer service-oriented environment
• Ability to perform duties under pressure and meet deadlines in a timely manner
• Ability to work as part of a team and complete assignments independently
• Ability to take instructions from supervisors and exercise problem-solving skills
• Ability to interact with co-workers, supervisors, guests and the public in a professional and pleasant manner