Assistant Community Manager FT

About the Role

The Assistant Community Manager is responsible, under the direction of the Community Manager, for all phases of property operations and acts as the main point of contact in the absence of the Community Manager.

Responsibilities

• Handle all office clerical duties including filing, answering phone calls, and administration of affordable housing paperwork.
• Complete annual Fair Housing Training to ensure property compliance.
• Maintain in-depth knowledge of property programs such as Project Based Section 8, LIHTC, etc.
• Conduct new resident orientation.
• Collect resident rents and prepare deposit slips.
• Maintain tenant files and all related documentation with accuracy.
• Perform supervisory duties when the Community Manager is absent.
• Assist in entering work orders for maintenance staff.
• Assist in legal proceedings and risk management issues as needed.
• For properties with 200+ units, duties may be divided between two Assistant Managers to ensure consistency and accountability.

Resident Service Coordinator Functions

• Develop and maintain a Resource Directory, including state and local service providers for residents (e.g., services for families, children, elderly, persons with disabilities, emergency assistance).
• Organize presenters for educational events covering healthcare, agency support, life skills, and referral sources.
• Assist residents in obtaining contact information for community agencies, providers, and other social services (e.g., meals-on-wheels, transportation, home health aides, financial assistance, counseling, preventative health screening).
• Perform other tasks as assigned.

Requirements

• Ability to work assigned hours as scheduled.
• Ability to work in a fast-paced environment.
• Ability to maintain confidentiality.
• Ability to complete tasks in a timely manner and meet assigned deadlines.
• Familiarity with clerical practices, office procedures, and automated equipment.
• Required to learn all aspects of community manager duties.
• Ability to work with minimal supervision.
• Must be a self-starter and self-motivated.
• Ability to perform assigned tasks with reasonable speed and accuracy.
• Excellent verbal and written communication skills.

Qualifications

• High School diploma.
• At least 1 year of Assistant Property Management experience.
• Working knowledge of affordable housing programs: LIHTC, Section 8, HUD.
• Strong customer service skills.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.
• At least 3 years of Assistant Property Management experience.

Physical Demands

• Ability to move, drag, or lift at least 15 lbs. and up to 40 lbs.
• Frequent use of hands and fingers.
• Frequent sitting, standing, or walking.
• Required to bend, twist, stoop, and/or kneel.

Work Environment

The employee will work in both indoor and outdoor office environments. Noise levels may vary consistently.

Pay

$19.00–$23.00 per hour.