Assistant Community Manager - Floating Team

About the role

This is a permanent floating position that will require travel between sites in the greater Raleigh-Durham region.

Responsibilities

• Assist in the day-to-day operations of multiple properties, ensuring compliance with company policies and procedures.
• Oversee property maintenance, vendor relationships, and service contracts.
• Serve as a point of contact for residents or tenants, addressing inquiries, concerns, and facilitating positive interactions.
• Organize and coordinate community events to foster a sense of community and resident engagement.
• Aid in the leasing process, including conducting property tours, processing applications, and managing lease documentation.
• Collaborate with the marketing team to promote available units and community amenities.
• Support financial processes, including rent collection, budget tracking, and expense management.
• Work closely with the accounting department to ensure accurate and timely financial reporting.
• Handle administrative duties such as answering phones, responding to emails, and maintaining organized and up-to-date records.
• Support the preparation of reports, presentations, and other documentation as needed.
• Conduct regular inspections of properties to ensure they meet company standards and address any maintenance or safety concerns.
• Stay informed about local, state, and federal regulations related to property management and ensure compliance.
• Assist in the implementation of policies to maintain a safe and secure environment.
• Participate in training programs and stay updated on industry best practices.
• Support the professional development of on-site property management teams.
• (For California Only): The Assistant Community Manager or Leasing Manager must review all completed move-in files prior to submission to the Community Manager for review and approval.

Basics Knowledge & Qualifications

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Hospitality or related field.
• 1-3 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent communication, conflict resolution, and customer service skills.
• Ability to adapt to different property environments and work independently.

Specialized Skills

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver’s license to drive a golf cart on property.
• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).

Travel / Physical Demands

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.