Assistant Community Manager - Colony at Center Pointe

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. Built on the strong foundation of the Capital Square brand—recognized by Virginia Business as one of the “Best Places to Work in Virginia” (2019) and on their “Fantastic 50” lists (2019 and 2020)—CS Living develops and manages properties with a focus on relationships. The company offers a highly competitive compensation package and employee-centric benefits. Capital Square is a top securitized 1031 exchange sponsor in the U.S. and was ranked among the fastest-growing companies in the Richmond area in 2020.

About the Role

The Assistant Community Manager co-leads the day-to-day operations of an assigned community, managing team members, daily activities, and resources to achieve budgeted financial and operational goals. This role ensures compliance with CS Living policies, Fair Housing laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other regulations governing multi-family housing.

Responsibilities

• Helps meet targeted revenues by ensuring rent and fees are collected and posted timely, making bank deposits, and assisting with monthly financial status reports.
• Oversees the leasing process, including approving resident applications, managing renewal leases, conducting apartment inspections, issuing proper notices, handling evictions, and collecting late fees as outlined in lease terms.
• Manages delinquencies according to CS Living’s policies to meet or exceed delinquency KPIs.
• Assists in maintaining the RADIX market survey to reflect current market trends and supports the implementation of marketing and leasing strategies to achieve occupancy and revenue goals.
• Promotes resident satisfaction and retention by addressing complaints, questions, and service issues promptly.
• Ensures the maintenance team adheres to company standards for completing resident service requests.
• Conducts regular community inspections to maintain safety, cleanliness, and overall appeal of the property, grounds, buildings, and amenities.
• Completes accounting, financial, administrative, and other reports as assigned.

Requirements

• High School diploma, GED, or related experience and/or training.
• Demonstrated management and supervisory skills to hire, lead, evaluate, and manage team members, including maintenance specialists.
• Ability to read, write, and communicate effectively to complete legal documents, sell apartment features, and explain community operations.
• Proficiency in word processing, spreadsheet, and database management programs for reporting and documentation.
• Strong proficiency in community management software (preferably Yardi or equivalent).
• Mathematical skills to perform calculations for financial records, budgets, and fiscal reporting.

Schedule

Typically Monday–Friday with rotating weekends; hours may vary based on community needs.

Work Environment

Onsite at the property. Work involves an office environment with frequent exposure to outdoor elements, including temperature fluctuations, weather, odors, and landscaping conditions. Routine local travel may be required for bank deposits, training, or other responsibilities.

Pay

Industry-competitive wage with performance-based bonuses.

Benefits

• Comprehensive medical, dental, and vision coverage with 100% of employee-only medical premiums covered.
• $35 per paycheck cell phone reimbursement.
• 120 hours of Paid Time Off (PTO) plus 40 hours of sick time.
• 11 company-paid holidays, 2 floating holidays, and 2 days of Voluntary Time Off (VTO).
• Matching 401(k) contribution with immediate vesting.
• 30% housing discount.
• Professional development opportunities.