Assistant Community Manager - Axis Kessler Park

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

About the role

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close‑out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

Responsibilities

• Complete daily financial transactions: collect and post rent, fees, and other payments; prepare daily bank deposits and reconcile bank accounts; prepare financial reports; process invoices and payables.
• Operate the property management software (Yardi/OneSite), entering all required fields accurately and performing updates and backups to maintain system integrity.
• Review resident files and accounting records to identify unpaid or late fees, communicate with residents about outstanding balances, implement collection procedures, and enforce lease terms to maximize revenue.
• Review and submit vendor, contractor, and service‑provider invoices for payment, reconciling work performed or products purchased, obtaining Community Manager approval, coding charges to appropriate Chart of Accounts, and coordinating communication among vendors, accounting, and owners.
• Follow established eviction procedures, provide proper notice, represent the community in court hearings and eviction proceedings as required.
• Process resident move‑outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and handling dispositions in accordance with procedures and legal requirements.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests, and taking appropriate action to resolve service issues.
• Act as on‑site supervisor in the absence of the Community Manager: organize and delegate daily work, coordinate maintenance and make‑ready tasks with the maintenance supervisor, and manage community operations in compliance with company policies and procedures.
• Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
• May assist and support leasing and marketing efforts: greet prospective residents, gather information via the Guest Card, show ready apartments and model units, close and obtain lease deposits, and help prospective residents complete rental applications and credit verification.
• For California only: review all completed move‑in files prior to submission to the Community Manager for approval.

Qualifications

• Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university (preferred).
• 1–3 years of relevant experience in residence life and/or property management, demonstrating community management, sales, marketing, and customer service skills sufficient to assist in day‑to‑day operations, resolve complaints, complete financial records, increase sales revenue, and coordinate team work.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail‑oriented and self‑motivated