Assistant Community Manager

Responsibilities

• Consistently achieves property occupancy goals.
• Ensures that Lead Tracking Solutions follow up steps and data entry are completed daily at the community level.
• Affords assistance in giving leasing tours, answering leasing phone calls, and processing online inquiries as needed.
• Maintains efficient and courteous responses to all resident requests.
• Affords assistance in designing and implementing a resident retention program, i.e., a newsletter, resident referral program or social activities.
• Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
• Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.
• Reports any unusual or extraordinary circumstances regarding the residents or the property.
• Affords assistance in lease audits when present at a community.
• Maintains compliance with all community and regulatory standards.
• Affords assistance in interviewing, screening, and hiring of any potential employees at the community.
• Affords assistance in subsequent orientation, training, and scheduling of all Team Members.
• Affords assistance in any disciplinary or promotional recommendations with regard to all office personnel.
• Seeks educational opportunities and self-improvement for personal growth and development.
• Participates in Cardinal U training as required.

Qualifications

• Thorough knowledge of leasing techniques and sales for conventional multi-family housing.
• Maintains a consistent level of professional customer service.
• Prior experience in multi-family housing and community relations preferred.
• Thorough knowledge of Cardinal Group policies and procedures and community policies.
• Excellent computer skills: Microsoft Word and Excel.
• Working knowledge of Yardi / Entrata and Pop Card is preferred.
• Available to work weekends.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.