Assistant Community Manager

About the role

The Assistant General Manager at The Scion Group is a key team member responsible for overseeing various aspects of the property's operations. This role requires a strong customer-centric mindset, adaptability, attention to detail, and excellent prioritization skills.

Responsibilities

• Staff Development and Leadership
• Affiliate with recruiting efforts, including hiring and retaining team members.
• Coach and develop exceptional team members.
• Coordinate with the Customer & Sales Experience Manager to manage the property's onsite schedule.
• Partner with the General Manager to enhance employee experience through data, conversations, and team-building activities.
• Property Administration
• Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and conduct regular audits and documentation.
• Facilities & Capital
• Ensure a safe and sanitary community experience for employees, residents, and guests, including maintaining grounds, interior, and resident amenities.
• Conduct monthly property walks and inspections to ensure compliance with codes and company standards.
• Coordinate work orders with appropriate staff or vendors to ensure timely completion and high customer satisfaction.
• Annual Turnover Process
• Assist with the planning and execution of the annual turnover process, ensuring clear goals and expectations for all team members and vendors.
• Support property staffing to ensure adequate support for the preparation and execution of annual turnover.
• Utilize Turnable to track electronic turnover boards and ensure progress meets deadlines.
• Assist with move-out inspections and vendor service walks to ensure units are ready for move-in dates.
• Provide hands-on help throughout all turn-related tasks, including moving furniture and appliances, assisting facilities team with punches, organizing trash, and cleaning turnover units.
• Financial Performance
• Prepare Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with Scion's late fees, NSF fees, and collection policies, keeping delinquency below 2% by month-end.
• Post and collect damage charges from quarterly inspections.
• Customer Experience & Sales
• Develop written communication to keep customers informed of important community information.
• Support the Customer & Sales Experience Manager with customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Utilize KPIs to report on trends, insights, and proactively address issues to provide expert direction on sales and revenue goals.
• Manage escalated resident concerns and account matters in a timely manner.
• Respond to Google and Yelp reviews via Entrata and partner with team members to address concerns.
• Maintain and respond to customer feedback via internal surveys and reputation platforms to develop action plans for improving the resident experience.

Requirements

• Exceptional written and verbal communication skills.
• Strong detail orientation.
• Confidentiality.
• Customer-centric mindset.
• 1+ years' experience working at living communities/property management.
• Proficiency in Property Management Systems (Entrata preferred).
• Relevant systems and platforms: Entrata (Property Management System), Greenhouse (Applicant Tracking System), Lattice (Performance Management System), Turnable (Electronic Turnboard), Qualtrics (Employee and Resident Experience platform), Microsoft Office, Ops Technology (ClickUp - Project Management Tool), Scion Intelligence Operational Details.

Qualifications

• Must be eligible to work in the United States.
• Must be prepared to act as General Manager in absence.

Skills

• Ability to act as General Manager in absence.
• Strong organizational and prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of Property Management Systems (Entrata preferred).
• Experience with relevant systems and platforms.

Benefits

• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Pay

Compensation is commensurate with experience.

Schedule

Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

Who is Scion?

At The Scion Group, we are changing what student housing means. We are defining the future of student living by providing unique experiences and creating communities that feel less like a place and more like a home. We are North America's leading owner, operator, and advisor of student housing and are committed to making a difference in the lives of students and their families. We are a team of trailblazers, risk-takers, and game-changers, and we are looking for individuals who share our passion and commitment to excellence.