Assistant Community Manager

About the role

We are seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.

Responsibilities

• Staff Development and Leadership
• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Affirm and train exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
• Property Administration
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Affirm and lead the team in executing successful annual Turnover processes.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.
• Facilities & Capital
• Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
• Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Affirm and coordinate work order requests with appropriate staff or vendors.
• Financial Performance
• Affirm and prepare Month End reports, reconcile, and balance all accounts receivable.
• Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Post and collect damage charges from quarterly inspections.
• Affirm and assess damage at move-out to calculate required charges and prepare final billing or processes refunds.
• Customer Experience & Sales
• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys.
• Affirm and manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Utilize KPIs to report on trends, insights and proactively address issues.
• Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Manage all escalated resident concerns and account matters in a timely manner.

Requirements

• Exceptional written and verbal communicator
• Meticulous detail orientation
• Customer-centric mindset
• 1+ years’ experience working at living communities/property management
• Proficient in Property Management Systems (Entrata preferred)
• Operational Details
• Job location is at the assigned property.
• May be required to travel periodically.
• Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.