Assistant Community Manager

Basic Function

Aids the Community Manager in the daily operations of the community and manages all aspects including administration, leasing, accounting, bookkeeping, service, and resident relations.

Principle Responsibilities

• Pre-qualifies, shows, and leases apartments.
• Acts as Community Bookkeeper; posts rental payments, codes and pays invoices, prepares monthly billing, accounts for petty cash, adjusts delinquent accounts, settles delinquent accounts, prepares late notices, and files evictions.
• Develops marketing strategies for leasing apartments and sets leasing goals for Leasing Associates.
• Provides superior resident services, resolves day-to-day problems, and maintains good relations with residents.
• Ensures timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report, and Monthly Report of Financial Activities.
• Enters new lease data information, such as lease terms, rent amounts, demographic information, etc.
• Maintains the Lease Expiration Report.
• Shops competition and prepares monthly Market Survey.
• Inspects vacant apartments for damages and cleanliness as outlined in Move-In/Move-Out Procedures.
• Develops ideas for improving operations and profitability.
• Approves legal procedures concerning delinquent accounts, monthly billing of rental accounts, routine purchases within the Operation Budget, and weekly and monthly activity reports.
• Develops or reviews and submits payment of invoices, refunds of security deposits, bad debt write-offs, short and long-term marketing strategies, community improvements, and resident requests contrary to company policy for review and approval by the Community Manager.

Essential Functions

• Pre-qualifies, shows, and leases apartments.
• Acts as Community Bookkeeper; posts rental payments, codes and pays invoices, prepares monthly billing, accounts for petty cash, adjusts delinquent accounts, settles delinquent accounts, prepares late notices, and files evictions.
• Develops marketing strategies for leasing apartments and sets leasing goals for Leasing Associates.
• Provides superior resident services, resolves day-to-day problems, and maintains good relations with residents.
• Ensures timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report, and Monthly Report of Financial Activities.
• Enters new lease data information, such as lease terms, rent amounts, demographic information, etc.
• Maintains the Lease Expiration Report.
• Shops competition and prepares monthly Market Survey.
• Inspects vacant apartments for damages and cleanliness as outlined in Move-In/Move-Out Procedures.
• Develops ideas for improving operations and profitability.
• Approves legal procedures concerning delinquent accounts, monthly billing of rental accounts, routine purchases within the Operation Budget, and weekly and monthly activity reports.
• Develops or reviews and submits payment of invoices, refunds of security deposits, bad debt write-offs, short and long-term marketing strategies, community improvements, and resident requests contrary to company policy for review and approval by the Community Manager.

Education, Training, and Experience

• Associate's degree (A. A.) or equivalent from two-year college or technical school and one to three years related experience in Payable/Receivables; or equivalent combination of education and experience.
• Leasing experience, management training, and sales experience are desirable.
• A Real Estate license may be required in some states.

Abilities and Aptitudes

• Excellent people skills.
• Strong team player with good communication skills and ability to manage time and set priorities.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviews, hires, trains, and disciplines employees.
• Plans, assigns, and directs work.
• Appraises performance.
• Rewards and disciplines employees.
• Addresses complaints and resolves problems.

Specific Skills

• Knowledge of bookkeeping, business math, accounting, management, and marketing.
• Computer literacy and ability to use office equipment, including typewriter and calculator.