Assistant Community Manager

Responsibilities

• Oversee rent collection processes
• Manage lease violations
• Lease available apartment homes
• Support marketing and outreach initiatives
• Drive resident retention
• Ensure the community presents a polished, welcoming environment
• Maintain bad debt under 2% monthly
• Collect, post, and track all revenue (rent, fees, deposits)
• Manage delinquent accounts, collections, and eviction processes per policy
• Complete move-in/move-out inspections and Final Account Statements
• Monitor additional income, petty cash, and monthly budget goals
• Ensure accurate, timely data entry and required reports
• Support occupancy, retention, and rental rate goals
• Serve as a professional representative of the property and GoldOller
• Conduct weekly team meetings and support the Community Manager on key initiatives
• Enforce leases, Fair Housing, safety standards, and local regulations
• Maintain an organized, guest-ready leasing office
• Attend required trainings and meetings; complete all checklists
• Use company equipment responsibly and follow all operational procedures
• Assist in supervising, coaching, and motivating the leasing team
• Support with interviewing, onboarding, training, and performance feedback
• Promote a positive, team-oriented work culture and strong employee relations
• Ensure timely completion of training for yourself and your team
• Achieve at least a 25% closing ratio and maintain strong shopping report scores
• Meet occupancy goals through proactive lead management and team coaching
• Conduct daily property walks to ensure the readiness of tour paths and vacant units
• Ensure exceptional move-in experiences and consistent follow-up with prospects
• Manage CRM activity; respond to leads and reviews within company timeframes
• Complete leases, renewals, and all required addendums accurately
• Monitor advertising sources and assist with social media engagement
• Address resident concerns professionally and promptly
• Support move-ins, move-outs, renewal outreach, and retention goals (60%+)
• Maintain professional communication through notices, follow-ups, and resident updates
• Help plan and participate in resident events and community-building activities
• Assist in conflict resolution, grievance avoidance, and court-related documentation when needed

Requirements

• High school diploma/GED required
• Minimum 2 years of multifamily property management experience
• Valid driver’s license and reliable personal vehicle
• Ability to lift up to 40 lbs.
• NALP certification a plus
• Weekend availability (one per month) and occasional travel as needed
• Ability to follow all company health and safety protocols