Assistant Community Manager

Responsibilities

• Oversight of rent collection processes
• Management of lease violations
• Serving as a professional representative of the property and GoldOller
• Enforcing leases, Fair Housing, safety standards, and local regulations
• Maintaining an organized, guest-ready leasing office
• Supporting occupancy, retention, and rental rate goals
• Assisting with interviewing, onboarding, training, and performance feedback
• Supporting marketing and outreach initiatives
• Ensuring exceptional move-in experiences and consistent follow-up with prospects
• Addressing resident concerns professionally and promptly
• Supporting move-ins, move-outs, renewal outreach, and retention goals
• Assisting with conflict resolution, grievance avoidance, and court-related documentation
• Supporting maintenance and grounds
• Supporting resident relations

Requirements

• High school diploma/GED required
• Minimum 2 years of multifamily property management experience
• Valid driver’s license and reliable personal vehicle
• Ability to lift up to 40 lbs.
• Ability to follow all company health and safety protocols

Qualifications

• Strong sales, customer service, and communication skills
• Knowledge of property management operations and Fair Housing
• Proficient in Microsoft Office; RealPage/OneSite experience preferred
• Excellent multitasking, organization, and conflict-resolution abilities
• Ability to build positive relationships with residents, vendors, and team members

Skills

• Proactive problem-solving skills
• Forward-thinking mindset
• Ability to develop and implement action plans
• Ability to communicate progress and solutions to the Community Manager
• Ability to take decisive steps to correct performance gaps

Benefits

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
• A Celebrate YOU Day (to use at your leisure for any special occasion)
• Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
• Company-Paid Health Reimbursement Account
• Paid Maternity Leave
• Company-Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
• Company-Paid Certifications & Licensing