Assistant Community Manager

About the role

The Assistant Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include financial management, appearance and resident relations, day-to-day operations, and management office and assigned staff.

Responsibilities

• Inspects property on a daily basis to ensure all aspects meet standards.
• Renders the community curb appeal in a condition that attracts client traffic and exceeds the neighborhood market.
• Monitors aged and/or selected vacancies on a weekly basis to ensure upkeep meets standards.
• Advise Supervisor of any problems areas.
• Oversees and manages apartment turnarounds and contractor work.
• Maintains collections above minimum standards.
• Maintains and updates Status Board, Ready Board, and On Notice Board, if applicable.
• Reviews all requests for transfer, walks units as required, and ensures a resident history review is completed by management prior to transfer being approved.
• Coordinates, prepares, and submits marketing reports as requested by the supervisor.
• Maintains approved budgets and requests appropriate approval for budget deviations.
• Inspects apartments upon move out to determine charges (if any) to residents.
• Consults with supervisor on repairs or replacements over $500.
• Prepares and submits budget variance reports, executive summaries, budget forecasts, and month-end accounting and rent reports.
• Trains, manages, and counsels on-site staff.
• Communicates through weekly staff meetings the strategy changes for the coming week, short and long-term goals for community operation.
• Schedules on-site leasing personnel, service technicians, and groundskeepers.
• Ensures proper coverage during office hours.
• Counsels on special circumstances or issues that should be elevated to a higher authority.
• Analyzes monthly performance and budgeted projections, discussing strategies with assigned supervisor and communicating to others as needed or requested.

Qualifications

• Bachelor's Degree in Business Administration, Social Services, or related field.
• One (1) year of experience in property management or related field.
• One (1) year of property management marketing experience required.
• Flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.
• Successful completion of a criminal history background check, MVR, education, and work history verification, and drug screening test.

Behavioral Competencies

• Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action for the department, staff, and tasks; manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders.
• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
• Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.
• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
• Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions.