Assistant Community Manager

About the role

The Assistant Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include financial management, appearance and resident relations, day-to-day operations of the community, management office, and assigned staff.

Responsibilities

• Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards.
• Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
• Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met.
• Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
• Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.
• Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
• Coordinates, prepares and submits marketing reports as requested by the supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports.
• Maintains approved budgets and requests the appropriate approval for all needed budget deviations.
• Trains, manages, and counsels on-site staff. Consults with supervisor regarding special circumstances or issues that should be elevated to a higher authority.
• Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
• Establish schedules of on-site leasing personnel, service technicians, groundskeepers.
• Ensures proper coverage during office hours. Coordinates and approves PTO requests.
• Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary.
• Performs other related duties as assigned.

Qualifications

• Bachelor's Degree in Business Administration, Social Services, or related field.
• One (1) year of experience in property management or related field.
• One (1) year of property management marketing experience required.
• Flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.
• Successful completion of a criminal history background check, MVR, education, and work history verification, and drug screening test.
• Class 'C' driver's license at the time of placement and proper insurance coverage.
• Must complete certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within first year of employment.
• Ability to earn certifications as required by assigned tasks (i.e. Certified Apartment Manager, etc.)

Behavioral Competencies

• Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action for the department, staff, and tasks; manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders.
• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
• Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.
• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
• Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions.