Assistant Community Manager

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• Likely required knowledge of LIHTC/Tax Credit Programs.
• Excellent communication skills and a strong dedication to customer service.
• Solid track record in bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Solid computer knowledge, including Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

• Resident Relations
• At all times, provides A+ customer service.
• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Maintains a secured confidential file for each resident.
• Answering phones, greeting walk-ins and foot traffic.
• Affords assistance with leasing job duties, including touring prospective residents.
• Fiduciary
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assists with Monthly Projection Reporting, inspects vacancies, makes-ready apartments and models. Inspects the property for community policy violations, needed repairs and overall landscaping.
• Mets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by Community Manager.
• Staff Leadership
• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
• Oversees property operations and staff in Community Manager’s absence.
• Supports Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Adherence to Property Management Rules, Regulations and Guidelines
• Copies all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.

Physical Demands & Working Conditions

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

• We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
• We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
• We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.