Assistant Community Manager

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more information, visit www.associaonline.com.

Responsibilities

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance, and association projects.
• Walk and inspect property, ensuring property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered to.
• Issues violation letters to homeowners and follow up to ensure corrections are made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data entry and update information in the database; record and track documents and information.
• Aid in maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Aid in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners, notifying them of maintenance onsite, HOA guidelines, and community events.
• Aid homeowners in completing architectural review forms and follow up with homeowners on the Board's decision.
• Aid with other projects as assigned.

Requirements

• 2+ years of community association, single family, multifamily, vacation rentals, or hospitality administrative experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Customer service driven and team oriented with effective conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.

Pay

$22-$24 an hour.