Assistant Community Manager

Job Summary

Join Associa as an Assistant Community Manager (ACAM) and play a key role in both community engagement and administrative operations. This position combines hands-on community support with essential office coordination to ensure seamless property management services.

What We Offer

• Competitive benefits package including medical, dental, and vision insurance, 401(k), disability insurance, and wellness and development initiatives
• Pride in being recognized as a Great Place to Work for six consecutive years

Position Summary

The Assistant Community Manager (ACAM) supports Community Managers by assisting with daily operations, resident relations, communications, and administrative functions. This role serves as a key liaison between residents, vendors, and the management team while ensuring efficient office operations and high-quality service delivery.

Key Responsibilities

• Act as a liaison between residents and the property management team, addressing inquiries, concerns, and requests promptly
• Affiliate in coordinating community communications, updates, and events to enhance resident engagement
• Support the Community Manager in maintaining positive relationships with residents, board members, and vendors
• Help manage social media platforms and community messaging to promote events and share updates
• Provide administrative support to ensure efficient day-to-day operations of the property management team
• Serve as a central point of contact for internal and external communications, coordinating information flow
• Maintain accurate records, prepare reports, and assist with documentation and compliance tracking
• Manage calendars, schedule meetings, and coordinate appointments for the management team
• Aid in processing work orders, vendor coordination, and tracking service requests
• Deliver professional customer service by building strong relationships with residents, vendors, and internal teams
• Handle inquiries and resolve issues using effective communication and conflict resolution skills
• Maintain confidentiality and professionalism in all interactions and responsibilities

Requirements

• High School Diploma or GED required
• Minimum 1 year of customer service, administrative, or property management-related experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills, including business correspondence
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work both independently and collaboratively with multiple stakeholders

Key Competencies

• Customer-focused mindset
• Organizational and time-management skills
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Attention to detail and accuracy