Assistant Community Manager

About the role

The Assistant Community Manager oversees the everyday operations and financial functions of the housing community under the supervision of the Community Manager. Key responsibilities include managing financial processes, personnel, leasing, maintenance, administrative tasks, and risk management.

Responsibilities

• Post all payments and income accurately, timely, and efficiently.
• Process and reconcile daily account receivables.
• Monitor and follow up on bad debt, prepare late notices, contact residents and guarantors, and file evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non-current resident accounts; bill back utilities where applicable.
• Maintain accurate and organized records; audit resident files to ensure accuracy.
• Walk units and post move-out charges, statements, and security deposit refunds.
• Screens, hires, trains, coaches, and develops onsite staff.
• Ensures staff effectiveness through training, coaching, counseling, and guidance.
• Promotes harmony and quality job performance of staff.
• Ensures staff compliance and consistency with Company policies and procedures.
• Manages strategic leasing techniques, implements marketing strategies, deals with resident complaints, and develops resident retention programs.
• Shows, leases, and moves in prospective residents.
• Manages customer service, monitors service request turnaround, and ensures timely completion of repairs.
• Operates machinery and power tools, operates motor vehicles and/or golf carts, identifies and inspects objects, lifts and places objects up to 25 lbs., and adjusts or moves objects in all directions.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly stand or sit for prolonged periods.
• Communicate with others to exchange information.
• Repeat motions that may include wrists, hands, and/or fingers.
• Accurately assess the accuracy, neatness, and thoroughness of the work assigned.
• Move about to accomplish tasks or move from one worksite to another.
• Frequently move about to accomplish tasks or move from one worksite to another.
• Occasionally ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like.
• Ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like.
• Work in small and/or enclosed spaces.
• Traverse flat and non-flat terrain.
• Work in extremely low or high temperatures.
• Work in outdoor environments such as precipitation and wind.
• Be exposed to hazardous chemicals.

Education/Experience

• High School Diploma or Equivalent.
• Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.

Skills

• Understanding of Fair Housing Laws and OSHA requirements.
• Ability to understand and perform all onsite software functions.
• Basic computer skills.
• Ability to screen, hire, train, coach, and develop onsite staff.
• Ability to promote harmony and quality job performance of staff.
• Ability to ensure staff compliance and consistency with Company policies and procedures.
• Ability to manage strategic leasing techniques, implement marketing strategies, deal with resident complaints, and develop resident retention programs.
• Ability to show, lease, and move in prospective residents.
• Ability to manage customer service, monitor service request turnaround, and ensure timely completion of repairs.
• Ability to operate machinery and power tools, operate motor vehicles and/or golf carts, identify and inspect objects, lift and place objects up to 25 lbs., and adjust or move objects in all directions.

Benefits

This position offers a comprehensive total rewards package including benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays.

Pay

$22 per hour to $23 per hour.

Schedule

Full-time position.