Assistant Community Manager

About the role

The Assistant Community Manager oversees the everyday operations and financial functions of the housing community, working under the supervision of the Community Manager. Key responsibilities include managing financial processes, personnel, leasing, maintenance, administrative tasks, and risk management.

Responsibilities

• Post all payments and income accurately, timely, and efficiently.
• Process and reconcile daily account receivables.
• Monitor and follow up on bad debt, prepare late notices, contact residents and guarantors, and file evictions.
• Help the property meet budgeted revenues, expenses, and Net Operating Income.
• Post all charges to resident and non-current resident accounts; bill back utilities where applicable.
• Maintain accurate and organized records; audit resident files to ensure accuracy.
• Walk units and post move-out charges, statements, and security deposit refunds.
• Screens, hires, trains, coaches, and develops onsite staff.
• Ensures staff compliance and consistency with Company policies and procedures.
• Leads staff in obtaining closure, following up on procedures, signing leases, and maintaining accurate reporting systems.
• Implements marketing strategies and systems based on the annual marketing plan.
• Deals with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develops and implements resident retention programs.
• Shows, leases, and moves in prospective residents.
• Manages customer service and monitors service request turnaround and responsiveness of maintenance staff.
• Maintains property appearance and ensures timely completion of repairs.
• Affords supervision of all business functions related to operations.
• Utilizes property resources, equipment, and supplies economically.

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regular/daily onsite attendance is required.
• Remain in a stationary position, often standing or sitting for prolonged periods.
• Communicate with others to exchange information.
• Repeat motions that may include wrists, hands, and/or fingers.
• Absess the accuracy, assess the accuracy, neatness, and thoroughness of the work assigned.
• Move about to accomplish tasks or move from one worksite to another.
• Frequently required to move about to accomplish tasks or move from one worksite to another.
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs.
• Operate machinery or power tools.
• Operate motor vehicles and/or golf carts.
• Identify and inspect objects.
• Be able to work overtime, weekends, night hours (emergencies).
• Work in small and/or enclosed spaces.
• Traverse flat and non-flat terrain.
• Work in extremely low or high temperatures.
• Work in outdoor environments such as precipitation and wind.
• Be exposed to hazardous chemicals.

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks simultaneously.
• Effective problem-solving and decision-making abilities.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of Fair Housing Laws and OSHA requirements.

Benefits

Full-time employees also receive paid sick days and company holidays. Salary Range: $20 per hour to $25 per hour. This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.