Assistant Community Manager (ACM) Bilingual

About the Role

The Assistant Community Manager assists with managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for assigned residential community.

This role reports to the Community Manager and is classified as exempt. All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

Measures of success include resident feedback on quality and timeliness of resident services provided, and resident turnover.

Responsibilities

• Assist in managing day-to-day operations and daily community requirements
• Ensure all monies received are deposited and recorded on a daily basis and confirm proper bookkeeping procedures are followed
• Assist Community Manager with preparation of daily and weekly reports, resident communications, move-in inspections, and other tasks
• Compile weekly/monthly community status reports
• Promptly respond to resident concerns, comments, and complaints
• Perform routine general office duties such as filing and cleaning
• Ensure proper move-in paperwork, keys, and remotes are prepared for new residents
• Operate the office in a professional, clean, uncluttered, and well-staffed manner
• Inspect make-ready apartments prior to move-in
• Maintain and create a resident renewal program to encourage resident retention, including planning and executing resident functions
• Create a sense of community while maintaining the policy of non-fraternization
• Manage community maintenance with the assistance of the service team
• Assist in managing requests for repairs and maintenance and evaluate timely completion of work orders
• Maintain compliance with required permits for operating the community, such as pool and elevator permits
• Monitor electric, water, and gas usage on the community
• Manage and monitor rental collection, ensuring rent and other charges are collected timely and posted daily
• Ensure proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings
• Ensure compliance with community policies and lease agreements; respond to violations and communicate with residents
• Assess move-out condition of apartments and ensure final account statements are sent with the final disposition
• Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office
• Assist with community personnel management, including creating, mentoring, and managing a cohesive community management team in accordance with policies
• Coordinate orientation and ongoing training programs for community staff
• Manage, create, and monitor marketing activities; understand the market and sub-market factors that could impact occupancy and income
• Assist with marketing and leasing apartments, including creating marketing surveys and understanding marketing strategies to secure prospects
• Perform other duties as assigned or requested to support community operations

Requirements

• High school diploma or GED
• Minimum one year of experience in an Assistant Manager role and property management industry experience, unless being promoted from within
• Experience with Entrata or other property management software
• Reliable transportation, maintained auto insurance, and a valid driver's license
• Proven ability to market communities
• Strong communication and customer service skills
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Strong computer skills in Microsoft Word, Outlook, and Excel; experience conducting Internet searches and using online calendars and databases

Preferred Qualifications

• Associate's Degree
• CAM, ARM, or CCRM certification
• Bilingual or multilingual skills

Physical Demands

Frequently required (50 to 100% of the time) to:

• Stand at the front desk
• Walk the community
• Bend, stoop, squat, or kneel to perform routine housekeeping duties such as picking up debris
• Climb stairs to access upper level units and interior units with multiple levels; may need to climb or work from a ladder
• Push or pull to move equipment, appliances, and open or close doors
• Reach above shoulders to perform routine maintenance repairs, stock, and remove equipment
• Grasp, grip, turn hands, and have finger dexterity to handle sharp objects, maintenance tools, open and close ladders, use telephone/pager/two-way radio
• Talk or hear when interacting with residents, management, or other visitors, both in person and on the phone

Lifting requirements:

• Between 1-25 lbs.: Constant Need (50 to 100%)
• Between 25-75 lbs.: Occasional Need (1 to 33%)
• Between 75-150 lbs.: Rare Need (less than 1%)
• Over 150 lbs.: Rare Need (less than 1%)

Lifting and carrying weights exceeding 50 pounds is accomplished with assistance from one or more persons and using appropriate equipment such as carts. Personal protective equipment, such as a back brace, must be worn when needed.

Vision requirements frequently required (50 to 100% of the time):

• Close vision, color vision, depth perception, and ability to adjust focus to observe cleanliness or maintenance issues throughout the community
• Complete forms, review reports, and enter data on the computer
• Observe areas needing attention or correction
• Read cautionary labels and respond to written instructions from management

Speaking and hearing requirements frequently required (50 to 100% of the time):

• Verbally communicate via telephone and in person with staff, residents, vendors, etc. for the purpose of receiving information and direction
• Express or exchange ideas by means of the spoken word
• Ability to receive detailed information through oral communication

Work Environment

The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. The noise level in the work environment is usually quiet.

Schedule: May be scheduled for morning, afternoon, or evening shifts during the regular workweek and on weekends. No travel is required for this job.