Assistant Community Director - San Antonio Area, TX

About the role

As an Assistant Community Director you will be supporting the Community Director in overseeing the daily operations of a multifamily community. This role involves a dynamic blend of financial management, resident relations, and community compliance. The Assistant Community Director is responsible for fostering a positive living experience for residents, ensuring smooth financial processes, and maintaining compliance with relevant laws and regulations.

Responsibilities

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate the lease renewal process with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and connect with residents regarding outstanding balances.
• Accurately input and collect late fees, rental agreement amounts, concessions, etc.
• Prepare bank deposits.
• Assist with the eviction process in compliance with legal and company guidelines.
• Coordinate move-in and move-out procedures.
• Process paperwork, maintain resident files, and ensure confidentiality of sensitive information.
• Prepare weekly traffic, renewal, and financial reports.
• Manage office supplies and ensure the office team has necessary resources.
• Assume supervisory responsibilities in the absence of the Community Director.
• Issue lease violations, late notices, and other communications to residents.
• Enforce organizational policies and ensure compliance with protocol.
• Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.
• Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.

Qualifications

• 3-4 years of experience in the multifamily industry or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills.
• High attention to detail.
• Positive, customer-focused attitude and a willingness to serve.
• Must have a valid driver's license with no major infractions in the last 12 months