Assistant Community Director

About the Role

The Assistant Community Director supports the Community Director with daily operations, leasing activities, rent collection, financial reporting, and resident relations. This role involves overseeing property management functions, assisting with lease agreements, ensuring timely rent payments, and coordinating resident events in a fast-paced environment.

Responsibilities

• Support the Community Director in managing daily property operations and addressing resident needs.
• Foster positive relationships with prospective residents by providing information and addressing inquiries.
• Assist with leasing responsibilities, including prospect tours, follow-up, application processing, and supporting occupancy goals.
• Ensure timely rent collection and accurate posting of payments.
• Oversee the eviction process for delinquent accounts, following legal requirements when applicable.
• Train and mentor staff, demonstrating effective leasing and sales techniques.
• Prepare and execute detailed, legally compliant lease agreements.
• Manage financial processes, including income verification, payment processing, and default procedures.
• Assist in planning, coordinating, and participating in resident social events.
• Monitor local housing and rental market trends, contributing to submarket data collection.
• Serve as the acting Community Director in their absence, ensuring seamless property operations.

Requirements

• Minimum of three (3) years of property management experience.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent written and verbal communication skills, with the ability to engage effectively across digital platforms and in-person.
• Strong interpersonal skills to build and maintain relationships with residents, team members, and stakeholders.
• Proficiency in Microsoft Office and related software.
• Experience with ResMan property management software is preferred.
• Strong organizational skills with the ability to multitask and meet deadlines in a fast-paced environment.

Physical Demands

• Ability to stand for extended periods, bend, stoop, squat, kneel, and lift over 20 pounds.
• Occasional property tours with prospective residents as needed.

Working Conditions

General office conditions. Exposure to weather conditions when walking and working on the property.