Assistant Club Manager/Lifestyle Director

General Purpose

Serves as director of Club operations and lifestyle programming, responsible for the overall quality of services, facility presentation, and member experience. Oversees day-to-day Club operations, coordinates social and lifestyle programming, and directly manages the CAM and front desk staff.

Key Responsibilities

• Serves as quality control lead for the Club; establishes and maintains operational consistency across all amenities, venues, and services to deliver expected levels of service and facility presentation
• Oversees daily execution of Club operations and activities; creates and maintains inspection checklists for each venue; schedules and coordinates team members to meet daily service goals
• Directly manages the CAM and front desk staff, providing direction, feedback, and accountability
• Plans, coordinates, and implements programs, classes, and special events that promote a healthy, active lifestyle and foster a sense of community among members
• Acts as primary point of contact for all member social events, including event orders, marketing, invitations, menu selection, RSVPs, billing coordination, and onsite representation
• Creates and distributes all member-facing communications, including the monthly newsletter, announcements, flyers, signage, and event calendars; serves as primary owner of the Club's website and social media channels
• Maintains and develops relationships with current members to encourage Club participation; attends member functions and weekly social engagements; welcomes new members and conducts orientations
• Develops and manages the Activities budget; plans and coordinates Club amenity services in accordance with the budget; assists in preparation of monthly department reports
• Communicates with management and associates to support membership goals, satisfaction, and retention; effectively addresses member and prospective member inquiries, complaints, and facility challenges
• Tracks member participation to measure activity success and develop Club-wide metrics; assists the sales team with prospective member engagement
• Performs payroll management and employee accountability duties

Ability

Ability to work nights, weekends, and holidays required; maintains regular and reliable attendance

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retailment Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.