Assistant Club Manager

Who We Are

Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16’s dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed through our vision of tennis and a culture embedded in fair play. We’re seeking a driven and collaborative Assistant Club Manager to support the launch and daily operations of our new Allston, MA location (Boston).

About the Role

This role is ideal for a proactive, detail-oriented leader eager to grow within a dynamic company. You will partner closely with the Club Manager to oversee operations, elevate member experiences, and help build a culture rooted in excellence, inclusivity, and high performance.

Key Responsibilities

• Assist the Club Manager in overseeing daily operations, scheduling, and staff coordination.
• Maintain high standards of cleanliness, safety, and service excellence throughout the club.
• Support operational protocols and facility upkeep, addressing issues proactively.
• Act as a leader on the floor—supporting, guiding, and motivating the operations team.
• Reinforce best practices and training standards aligned with Court 16’s mission and values.
• Help with hiring, onboarding, and performance check-ins in collaboration with the Club Manager.
• Engage with prospective and current members to support enrollment and retention.
• Aid in executing sales strategies and tracking monthly performance goals.
• Contribute to local marketing and outreach initiatives to drive brand awareness across Greater Boston.
• Build strong relationships with members, responding promptly to questions and feedback.
• Educate members on club policies, services, and programming opportunities.
• Partner with the Community Manager to support in-club events and activations.
• Cross-functional Collaboration
• Coordinate with department heads including Tennis, Operations, and Digital Marketing.
• Use systems such as Mindbody, Google Suite, and HubSpot to track member activity.
• Share feedback and ideas with leadership to help improve systems and experiences.

Qualifications

• 1–2 years of experience in a customer-facing leadership, management, or operations role.
• Proven ability to manage priorities, take initiative, and solve problems effectively.
• Passion for community, wellness, and delivering high-quality member experiences.
• Familiarity with platforms such as Mindbody, HubSpot, or similar CRM tools is preferred.
• Availability to work a flexible schedule, including evenings and at least one weekend day.

What We Offer

• Compensation: Starting $60,000/year + bonus opportunities (exact pay based on skills, experience, and qualifications)
• Schedule: Full-time with flexible shifts (day, evening, weekend availability).
• Benefits & Perks:
• Comprehensive benefits, including health insurance support, retirement with employer match, and paid time off.
• Quarterly wellness stipends and employee perks like program discounts, retail commissions, referral bonuses, and shift coverage incentives.
• Weekly snacks, fruit, coffee/tea, monthly team meals, and annual team celebrations.
• Access to our state-of-the-art tennis and pickleball facility.
• A supportive, mission-driven workplace focused on inclusion and growth.
• Opportunities to expand your role and grow within the company.

What We’re Looking For

• Passionate about community, wellness, and delivering high-quality member experiences.
• Ability to manage priorities, take initiative, and solve problems effectively.
• Experience in a customer-facing leadership, management, or operations role.
• Familiarity with platforms such as Mindbody, HubSpot, or similar CRM tools.
• Flexibility to work a flexible schedule, including evenings and weekends.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.