Assistant, Clinical Administrative

About the role

The Clinical Administrative Assistant (CAA) serves as the initial point of contact for patients and visitors. The CAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities.

Responsibilities

• Schedule patient appointments and follow-up visits
• Register patients and capture patient demographic information needed for annual UDS report
• Comply with Red Flag Rules for photo identification
• Intake and check out of patients
• Manage patient information in the Electronic Health Records system
• Understand and comply with multiple insurance dynamics including copays, coverage, and navigation
• Verify insurance information from patients
• Ensure copays are collected at time of visit
• Perform cash account management activities
• Provide self-pay patients with options to pay for services
• Obtain Medicare ABN for non-covered services
• Avoid non-compliance in the following areas:
• Availability and location of SDS binder
• Availability and location of 990 binders for all TWC entities
• Ensure patients understand health center resources and available programs, such as Sliding fee discount program, Good Faith Estimate (GFE), and Outreach & Enrollment programs
• After hours coverage
• Scan patient records into the EMR
• Create triages within the EMR system
• Maintain accurate and compliant patient information
• Mail and receive new patient information packets
• Answer and return phone calls
• Switch phones to night/weekend service
• Adhere to all HIPAA rules and regulations
• Perform other duties as assigned

Requirements

• Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Minimum Qualifications of a High School Diploma/GED
• Previous front-office experience (1-2 years) in a high-volume medical practice desirable
• Bilingual highly desired
• Ability to adapt to changing priorities
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities
• Ability to maintain strict confidentiality
• Proven proficiency of technology and EMR workflows at the end of orientation
• Must be reliable and punctual
• Must have attention to detail
• Must be able to perform effectively in a fast-paced environment with many changing priorities
• Must be professional and customer service oriented to deliver quality excellent care
• Proven ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule