Assistant Clinic Manager - Newbury St

About the role

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Assistant Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics.

Reports To: Clinic Manager

Responsibilities

• Create curated client experiences
• Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs
• Discuss the importance or the skin care protocols & products suggested by the medical team
• Establish and maintain effective client retention processes
• Celebrate the success of the clients' results
• Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic
• Use KPIs and propose action plans to elevate client experience
• Plan and operate within the approved budget
• Adjust staffing levels according to policy and standards
• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
• Aids in the orientation, training, coaching, and developing staff members to understand and execute operational expectations
• Ensures adequate staff to ensure timely patient visits
• Strong communication skills, ability to multitask, and comfortability with computer/store systems
• Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging
• Understand opportunities and support the team to meet personal & clinic business goals every day
• Upholds organizational relationships with Skin Laundry’s “One-Team” Leadership Mentality
• Assists in the following: Posting work schedule for clinics, Review and authorize timecards & time-off requests, Ensures established inventory standards for all supplies and equipment, Problem solves challenges and communicates solutions to appropriate personnel and departments effectively, Maintains a safe work environment, Partners with Clinic Manager in developing staff, Completes employee evaluations as needed

Qualifications

• Ideal 1-2 years of management experience in a retail environment
• Comfortable with selling in a high-volume retail clinic
• A passion for accessible and inclusive skin care beauty for all skin types
• Enjoy working 1:1 with clients
• Proficiency in Retail Math, MS Office Suite, and Outlook
• Exceptional customer service and outreach, while driving the clinic to the next level
• Believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity

Skills

• Strong verbal and written communication skills
• Ability to collaborate with others and thrive in a team environment
• Desire to learn and continuously grow

Benefits & Perks

• Complimentary Employee Treatment & Product Discount Program
• Vacation leave, sick leave, and 10 Paid holidays
• Parental Leave
• Health insurance - Medical, Dental, and Vision insurance options
• 401k
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart - discounted products, services, and experiences
• Calm App subscription
• 5 ways we redefine work & give back to YOU!
• We are committed to your growth
• You are our priority
• Work/Life Harmony
• We believe that all our team members should be cared for as a HUMAN first and foremost
• We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work
• You will be led, not managed
• We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook
• Speak Up Culture
• Let’s face it - suffering in silence should no longer be the norm
• At Skin Laundry your voice is not only heard, but VITAL to the health of the organization
• We don’t hire jerks
• We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here