Assistant Clinic Director
About the Role
We are hiring an Assistant Clinic Director to support the management and daily operations of our clinic while delivering exceptional intravenous vitamin infusion services and an outstanding client experience. This role combines clinical expertise, sales leadership, client relationship management, and team development.
Responsibilities
Administer IV therapies, including starting IVs and monitoring treatments
Ensure client safety, comfort, and overall well-being throughout services
Document client interactions, treatments, and responses accurately
Provide education to clients regarding therapies, memberships, and wellness services
Deliver a high-touch client experience that promotes loyalty and long-term relationships
Address client concerns and service recovery opportunities promptly and professionally
Conduct follow-up calls and outreach to clients to ensure satisfaction and encourage continued engagement
Support membership enrollment, renewals, and retention initiatives
Lead by example in promoting clinic services, memberships, and wellness programs
Drive clinic sales performance through relationship-based selling and client education
Monitor client retention metrics and identify opportunities to improve client engagement
Coach team members on effective sales conversations and client relationship building
Support achievement of clinic revenue goals through exceptional client experiences and consistent follow-up
Act as a backup point of contact for the Clinic Director
Ensure compliance with clinical standards, policies, and regulations
Complete required training related to nutrition infusion therapies
Support daily clinic operations and workflow efficiency
Monitor clinic performance metrics and assist with action plans for improvement
Assist with inventory management, scheduling, and operational execution
Assist in onboarding and developing staff
Train and educate team members on procedures, sales techniques, and client care standards
Lead, motivate, and influence staff to meet performance goals
Foster a positive, high-performance team culture
Support ongoing staff development through coaching and accountability
Monitor and document staff performance in partnership with HR
Support coaching, goal setting, and career development
Identify high-performing employees for growth opportunities
Assist in conflict resolution and team management
Help ensure team members consistently meet client service, sales, and operational expectations
Champion a client-first culture focused on service excellence, retention, and results
Qualifications
Active California RN License required
Current BLS (Basic Life Support) certification required
ACLS (Advanced Cardiac Life Support) certification preferred
Experience: Minimum 1 year of vascular access or infusion experience, minimum 1 year of leadership or management experience, previous sales, membership, retail healthcare, hospitality, or client retention experience preferred
Skills & Attributes
Strong attention to detail
Excellent written and verbal communication
High level of customer service and client care
Proven ability to build client relationships and drive retention
Leadership and team development skills
Sales coaching and performance management abilities
Ability to multi-task and prioritize effectively
Strong problem-solving and decision-making ability
Time management and organizational skills
Self-motivated and able to work independently
Adaptability, resilience, and professionalism
Culture & Accountability
Maintain a culture of trust, respect, and professionalism
Lead by example with strong ethical and professional standards
Promote positivity, resilience, and accountability within the team
Champion a client-first culture focused on service excellence, retention, and results
Working Conditions
8–10-hour shifts, Monday through Friday
1–2 Saturdays and Sundays per month required (based on staffing)
Clinic environment with climate control and adequate lighting