Assistant Center Supervisor

Transitions – Mental Health Association is a leading non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery, and wellness in our communities. TMHA has decades of experience with teams of compassionate staff and is a driving force in improving mental health and wellness, offering a supportive and inclusive work environment that values diversity and individual contributions.

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community, and family support services.

About the role

The Assistant Center Supervisor for the Lompoc Wellness Center is responsible for the organization and direction of the Wellness Center, designed to assist adults in their journey to mental health wellness and recovery, as well as connecting members and participants to their community. This position promotes trauma-informed wellness, recovery, empowerment, and advocacy for members and participants, requiring knowledge and skills in all aspects of the Wellness Center. The Assistant Center Supervisor will uphold and promote the Center philosophy as well as the philosophy of TMHA in all duties performed. The Lompoc Wellness Center philosophy focuses on the individual person, their journey to wellness, providing education, empowerment, and support to help the person live the best life they choose to live.

Responsibilities

• Supervises person-centered, recovery-based supports designed for life enrichment, personal development, empowerment, advocacy, peer support, community resources, recovery education, social skill development, and various wellness workshops for adults with mental illness.
• Ensures that services provided by the Lompoc Wellness Center are gauged for multiple age groups and various cultures, with a focus on mental health recovery, independence, advocacy, and empowerment. Ensures the Wellness Center offers social support, skills training, recreation activities, and assistance with independent living skill development.
• Encourages all members to take an active role in the running of their center, facilitates the development of peer-run activities, and includes members in program decision-making at all levels.
• Connects members and participants to various community resources (including all TMHA Programs in North Santa Barbara County & SLO County), such as transportation, volunteer opportunities, center leadership opportunities, social activities, education, and training.
• Provides curriculum-based workshops to members and participants on an ongoing basis, including topics such as prevocational skills, goal setting, social skills, self-expression, critical thinking, positive thinking skills, budgeting skills, coping skills, symptom education, recreation skills, physical health education, problem-solving, nutrition education, depression education, anxiety education, self-awareness, teamwork skills, money management, cultural awareness, interpersonal skills, meditation & relaxation education, and self-esteem.
• Promotes, encourages, and maintains trauma-informed practices in all services and activities. Practices and promotes TMHA's Collaborative Communication Guidelines to facilitate clear, empathetic, and person-centered communication.
• Provides supervision, training, coordinating schedules, and support to Wellness Center support host staff, volunteers, interns, and members.
• Provides guidance, support, and problem-solving to members, interns, volunteers, peers, and staff. Leads by example and empowers members to grow and expand their abilities and knowledge.
• Functions as a role model of wellness, recovery, empowerment, and advocacy to members and participants with regard to training, communication, and work behavior.
• Establishes and maintains a positive working environment.
• Meets with and communicates program issues to the Program Supervisor regularly.
• Works as part of a collaborative team with peers, case managers, lead coordinator, and other agency staff, assisting with overseeing members, volunteers, and interns.
• Participates in community outreach activities to educate the community on Wellness Center resources and ways of eliminating mental health discrimination and stigma.
• Gathers, stores, and reports program intakes, referrals, statistics, and adheres to procedures, HIPAA confidentiality standards, and record-keeping needs for all program information while utilizing data collection tools to track member attendance, program services, and community outreach.
• Communicates both positive and constructive feedback clearly and promptly with staff, documenting when necessary. Remains approachable and open for staff to communicate problems or ask questions. Accepts constructive feedback from supervisors and others.
• Represents management in a positive manner and upholds agency policies. Takes ownership of these policies, enforcing them as needed, and directs any questions or issues to management for resolution.
• Facilitates multiple group discussions, classes, support groups, and one-on-one peer support sessions in accordance with meeting weekly quotas. Assists in planning and hosting larger center events and activities as needed, researching and coordinating material related to the subject matter or event.
• Conducts orientations, completes required Medi-Cal documentation in accordance with standards set forth by TMHA & Santa Barbara County, develops and updates individualized SmartCare client care plans, and provides ongoing follow-up with participants to monitor progress and support goal achievement. Develops and implements client discharge plans as needed.
• Ensures Medi-Cal billing goals are met, as this provides a critical portion of funding for the program.
• Spends at least 50% of work time in direct service and support of clients, unless otherwise assigned by a supervisor.
• Ensures the accurate completion of program paperwork, record-keeping, evaluation procedures, and documentation on time in accordance with standards set by the County Behavioral Health Department and TMHA.
• Assumes other duties and responsibilities as assigned by the Program Supervisor and Program Manager.

Requirements

• Completion of high school or equivalent. Some college coursework and experience working with a psychiatrically disabled population preferred.
• Individuals must have lived experience as a consumer or family member of mental health services.
• Spanish bilingual/bicultural preferred.
• State-certified peer specialist preferred.
• Willingness to work Saturdays and occasional evenings.
• Strong interpersonal skills, collaborative work style, and strong oral, written, and communication skills.
• Well-defined organizational and time management skills.
• Ability to work independently and flexibly.
• Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure.
• Ability to possess and maintain good physical and mental health.
• Ability to work well within a team and maintain a professional, respectful attitude in the workplace.
• Ability to work with supervisor oversight and direction.
• Attendance is an essential function of this job, requiring face-to-face interaction with clients and/or other employees.
• Ability to mindfully promote equality and respect diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other characteristics that make us different.
• Demonstrated ability to successfully deliver culturally responsive services.
• Knowledge of the various dimensions of diversity, including mental health, gender, race, and ethnicity.
• Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression, or socio-economic level.
• Must use reasonable precaution in the performance of duties and adhere to all applicable safety rules and practices while acting in a manner to assure maximum safety to oneself, fellow employees, clients, and other persons contacted through TMHA business.
• Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years of driving experience, and a DMV driving record that meets TMHA’s current vehicle insurance requirements. May be required to utilize a reliable personal vehicle and auto insurance.
• Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting.
• Must be able to successfully complete First Aid and CPR training.

Job Environment

• Moderate physical activity and frequent driving; may include moving or lifting up to 50 lbs.
• Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations.

Physical Demands

• Seeing
• Hearing
• Speaking
• Stooping/Bending
• Moving around the office
• Moving between offices/clients
• Driving
• Climbing
• Lifting/carrying heavy items
• Computer use
• Pushing/pulling/dragging items
• Standing for long periods
• Working outside
• Using hands/fingers

Pay

$22.50–$25.49 per hour.

Schedule

Full-time, non-exempt position. Tuesday through Saturday, 32 hours per week.

Benefits

• Health, dental, and vision insurance
• Life insurance
• 403b retirement plan with up to a 5% employer match
• Paid vacation and holiday time
• Paid sick time
• Membership discounts to various local fitness centers
• Years of service gift cards to businesses of your choice
• Gift cards for walking, biking, or carpooling to work
• 20% discount for shopping at Growing Grounds Downtown Store/Nursery/Farm
• Two employee appreciation events for employees and their families yearly
• Pet-friendly workplace (upon approval)