Assistant Center Manager (Phlebotomist)

Essential Job Functions

• Aid the Center Manager in maintaining all center operations, product storage, documentation, facility maintenance, quality control, and training in accordance with the Company’s Standard Operating Procedures Manual (SOP), state guidelines, OSHA, CLIA, cGMP, and other internal Company procedures.
• Regularly review and update center documentation such as logs, forms, training records, proficiency testing, and equipment validations/qualifications to ensure compliance.
• Manage the center’s donor flow and on-site personnel, including scheduling, managing break times, and addressing day-to-day issues and concerns; escalate issues as necessary.
• Recruit, onboard, and train new hires; conduct performance assessments and retrain designated center employees according to the SOP.
• Report errors/incidents affecting safety, purity, identity, or quality of blood products to Quality Assurance; assist in responding to Quality Assurance audits.
• Handle receipt of positive test results or product-related issues; oversee quarantining and/or destruction of questionable or unacceptable units.
• Prepare for and complete product shipments; respond to security and freezer alarms or concerns.
• Manage inventory and purchasing of cleaning, office, and medical supplies; ensure the center is clean, safe, and organized.
• React to maintenance, facility, safety, and equipment concerns or issues; assist with center operations when needed.
• Occasionally fill in and assist with center operations, especially when the Center Manager is absent.
• Travel to other facilities for training or to assist with staffing needs.

Education

• A high school diploma, required; an associate's or bachelor's degree, preferred in Management, Business, Nursing, Finance, or a science-related field.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Consultation.
• Ethical practice.
• Cultural awareness.
• Business acumen.
• Relationship management.
• Strong computer skills; familiarity with Microsoft Office applications.

Physical Requirements

• Read computer screens, procedure manuals, and other documents.
• Hear doorbells, alarms, telephones, and other mechanical devices.
• Work confidently during frequent quality inspections.
• Work in walk-in and sub-zero freezers.
• Ability to lift, pull, tug up to 50 pounds to stock supplies and/or move or support donors.
• Regularly required to use hands and fingers, to handle and feel objects, tools, and controls; reach with hands and arms.
• Vision abilities required, including close vision.
• Required to stand for extended intervals, walk, climb, and balance; stoop, kneel, and crouch.
• Physical ability to operate equipment used on donor floor areas that may require repetitive motion and manual dexterity.
• Ability to read while standing or sitting in front of a computer for short periods of time.
• Must wear personal protective equipment (PPE) such as eyewear, lab coats, and gloves.