Assistant Center Administrator
About the role
The mission for this role is to seek influential leaders that manage daily operations, ensuring productivity and efficiency on finance/budgeting, staffing, scheduling and overall growth, in an empathetic and compassionate manner in alignment with clinical outcomes. Our Assistant Center Administrators are passionate individuals who think outside the box, enjoy working in a fast‑paced environment, and push the envelope to support all daily operations. They are responsible for new hire orientation, hiring and performance assessments of all treatment center staff, except our BCBAs. To ensure our clients’ schedules are being forecasted appropriately, our Assistant Operations Administrators will block the schedules out a month in advance for our staff and clients. Due to our individualized 1:1 center‑based services the staffing element of this role is extremely critical to ensure we have appropriate staff to be paired with our clients. The Administrators work closely with our Board‑Certified Behavior Analysts (BCBAs) in the evaluation and development of existing and new therapy services. Our treatment center hours of operation are Monday‑Friday, 8 am‑6 pm.
Responsibilities
- Maintain a center culture that provides a nurturing learning environment while overseeing daily operations, including staffing, scheduling, meeting financial metrics and facility growth.
- Approve all tours assigned by Intake.
- Maintain a clean, well‑kept facility; address all issues within 24 hours.
- Make daily schedule adjustments as necessary.
- Complete all new hire onboarding within the first 3 days of employment.
- Confirm accurate coding for financial transactions.
- Oversee staff development and training.
- Communicate with parents and staff to ensure optimal center performance.
- Conduct new hire orientation, hiring and performance assessments (excluding BCBAs).
- Block client and staff schedules one month in advance.
- Work closely with BCBAs in evaluating and developing therapy services.
Requirements
- Bachelor’s degree in a business‑related field or 1‑3 years of related experience.
Qualifications
- Applied Behavioral Analysis (ABA) background.
- Experience in operations management, including client management and supervision of others.
- Understanding of P&L, AR/AP, billing disputes, and collections.
Skills
- Outstanding verbal, written, and presentation skills (quality customer service).
- Ability to handle multiple projects simultaneously while delivering continuous results.
- Superior organization, prioritizing, and self‑motivation.
- Flexibility to accommodate business needs and willingness to be present at the center during business hours.
Benefits
- Daily Pay – access your pay when you need it.
- Wellbeing Program – tools to achieve wellness goals.
- OVIA Health – women’s health app supporting the parenthood journey.
- Employee Assistance Program (EAP) – comprehensive support for mental, emotional, and physical health.
- Supportive team structure focused on clients and families.
- Additional programs: ABA Intern, referral bonuses, employee recognition, employee perks.