Assistant Case Manager II - Orthopedics

About the role

The Assistant Case Manager position supports Case Managers in the department through various administrative tasks including scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance.

Responsibilities

• Ensures all charts and medical records are available for scheduled appointments or as requested.
• Captures patient referrals and ensures appropriate follow-up after the provider sees the patient.
• Aids in routine referrals according to standard protocols, including scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifying patient travel/housing arrangements.
• Aids nursing staff with admissions, lab/radiology order entry, and electronic forms.
• Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
• Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
• Creates new records for patients in electronic health record.
• Confirms patient insurance eligibility and updates insurance changes or any changes affecting third-party billing in the electronic health record.
• Responds promptly to phone calls/messages, mail, faxes, or patient portal messages.
• Maintains a variety of files, logs, and registers, and may maintain a fax log for the department.
• Obtains medical reports or health information from other facilities or providers.
• Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
• Schedules same-day appointments and ensures all information pertaining to the visit is available.
• Orders office supplies as needed.
• Adheres to organization and department attendance guidelines.

Qualifications

• Non-Supervisory – A minimum of 2 years of case management experience.
• An equivalent combination of relevant education and/or training may be substituted for experience.

Skills

• Knowledge of customer service concepts and practice.
• Knowledge of multi-line telephone systems operation.
• Knowledge of privacy laws and regulations.
• Knowledge of basic medical terminology and clinic systems.
• Oral and written communication skills.
• Computer skills, including operating a personal computer utilizing a variety of software applications.
• Office equipment skills, including operating copiers and fax machines.
• Scheduling and organizational skills.
• Customer service and teamwork skills.

Benefits

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances.
• Discounted Pet Insurance.
• Roth 403(b) Retirement Contributions.
• Discretionary Employer Matching Contributions to the 403(b) Plan.
• Paid Time Off starting immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• Licenses and certifications can be reimbursed and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance.
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.