ASSISTANT CASE MANAGER-CASE AIDE

About the role

The Arizona Department of Child Safety (DCS) is a social and human services agency dedicated to protecting and supporting the safety, well-being, and future of vulnerable children and families. DCS is seeking an Assistant Case Manager – Case Aide to support children and families under the direction of a Case Manager.

Responsibilities

• Support children and families under the direction of a Case Manager
• Provide direct services in Department of Child Safety programs
• Transport clients and ensure proper use of child safety seats
• Schedule appointments and coordinate services
• Supervise parent-child visits
• Refer clients to community resources
• Attend court hearings and required meetings
• Document client interactions and activities
• Provide general case management and clerical support
• May be required to work outside of regular hours, including weekends, holidays, and overtime

Requirements

• A High School Diploma or GED
• Valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered

Qualifications

• The ability to build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members
• Demonstrate compassionate communication and active listening when supporting families during sensitive situations
• Use attention to detail when completing clerical tasks such as data entry, file maintenance, and document preparation
• Collaborate effectively with case managers, supervisors, and service providers as part of a team-centered approach
• Utilize Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work
• Safely transport children to appointments while maintaining compliance with driving and safety requirements

Skills

• Basic principles of human and social services
• Child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating

Benefits

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities