ASSISTANT CASE MANAGER

Responsibilities

• Checks-in all participants entering the facility.
• Completes drug screens according to assigned random schedule for each participant check-in and documents results within GEOTrack.
• Performs breath analysis on each participant who enters the facility for any purpose, provides a written or computerized result, and documents within GEOTrack/Company database.
• Completes initial “Starting Point” process with participants to completion, including Starting Point paperwork, input into Company database, and assignment of groups and other services.
• Provides general office administration duties, including answering phones; provides general customer service to all who enter the facility, including participants, customers, and the general public.
• Affords assistance to all RSC staff with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
• Affords assistance in managing a participant caseload using the Principles of Effective Intervention (What works).
• Conducts risk/need assessments and creates individual treatment plans for each assigned participant.
• Mets regularly with participants and documents participants’ progress or regress in GEOTrack/Company database.
• Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants’ attendance, participation and progress in GEOTrack/Company database.
• Develops and monitors the participant’s progress relative to their Behavior Change Plan/Parole Board Orders through all phases of the program.
• Files, prepares charts, and performs data entry as assigned.
• Responsible for office opening and closing procedures as directed by Supervisor.
• Performs other duties as assigned.

Qualifications

• A high school diploma or its equivalent.
• Must be twenty-one (21) years of age with good customer services skills.
• College coursework in Human Services or Business discipline preferred.
• Minimum of six months experience in Human Services field with direct participant services preferred.
• Minimum of six months experience working with under-served populations preferred.
• Good organizational skills and attention to detail.
• Solid computer skills and proficiency with MS Word and Excel.
• Basic database and math skills.
• Bi-lingual (English/Spanish) skills may be required.
• Effectively communicate with participants, program staff, corporate management, and agency personnel.
• Ability to work with public officials.
• Effectively communicate in English, in written and verbal form using correct grammar.
• Ability to interact in a professional manner in both individual and group counseling settings.
• Excellent oral and written communication skills.
• Ability to work with a team of professionals and have the ability to implement team strategy approaches to work assignments.
• Ability to work with computers and the necessary software typically used by the department.