Assistant Business Office Manager

About the role

Support Operational Excellence in Long-Term Care is seeking a dedicated and detail-oriented Assistant Business Office Manager to join their growing team. The role supports the financial and administrative operations of the facility, ensuring accuracy, efficiency, and compliance.

Responsibilities

• Support Accounts Receivable Management: Assist in maintaining accurate documentation, sending collection letters, and following up on past-due receivables.
• Aid in Billing Operations: Help compile and process monthly private billing, post and enter daily cash deposits, and verify financial information for new inquiries and admissions.
• Process Claims: Support the processing of Medicare, MSP, Managed Care, and Primary Insurance claims, ensuring timely submissions and weekly follow-ups.
• Maintain Resident Trust Funds: Assist in tracking and managing resident trust fund accounts in compliance with financial regulations.
• Ensure Accurate Documentation: Help complete Medicare/HMO claims by the 5th of each month, bill hospice companies promptly, and manage daily deposits.
• Communicate Professionally: Work closely with residents, families, staff, and external stakeholders to ensure smooth office operations.
• Aid in Training and Support: Help train team members to meet the “3 Deep” backup requirement for office functions.
• Participate in Interdisciplinary Meetings: Assist in reviewing admissions, discharges, and payer changes to maintain an accurate census and ensure smooth financial operations.
• Perform Office Administrative Tasks: Manage mail distribution, update census and payer changes in PCC, and assist in adhering to collection policies.
• Support Financial Verification for Admissions: Help with financial verification and completing required paperwork for new admissions efficiently and accurately.

Requirements

• Basic understanding of accounts receivable and financial processes.
• Strong organizational and multitasking skills.
• Proficiency in computer usage, including typing and 10-key operations.
• Excellent verbal and written communication skills in English.
• Pays strong attention to detail and meets deadlines.
• Genuine care for elderly and disabled individuals and commitment to resident well-being.
• Complies with the Patient Bill of Rights, Employee Responsibilities, and safety policies and procedures.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Skills

• Accounts Receivable Management
• Billing Operations
• Claim Processing
• Financial Documentation
• Communication Skills
• Training and Support
• Office Administration
• Financial Verification

Benefits

Comprehensive Benefits: Health, Dental, and Vision Insurance

Extra Protection: AD&D, Short-Term Disability, Cancer, Critical Illness, and more

Life Insurance: Whole and Term Policies

Professional Growth: Tuition Reimbursement for continued education

Time to Recharge: Paid Time Off

Retirement Planning: Immediate 401(k) eligibility

Unwavering Support: Exceptional corporate resources

Pay

Competitive salary commensurate with experience

Schedule

Full-time position

Equal Opportunity Employer

We are committed to fostering an inclusive workplace. Discrimination or harassment based on race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic is strictly prohibited.