Assistant Branch Manager Workers Compensation

About Us

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Opportunity

Seeking a seasoned claims leadership professional with a background in complex workers compensation claims with litigation. This role offers the opportunity to:

• Join a dedicated client team of skilled professionals who are up for a challenge and take outstanding performance to heart.
• Accelerate your career development with a diverse range of experiences across jurisdictions, industries, and risks.

Responsibilities

You will do significant work in partnership with our workers compensation clients to consistently deliver superior customer service and own outcomes by effectively communicating and embracing new challenges to drive success.

• Identify the right resources, at the right time and in the right place.
• Think critically, solve problems, plan, and prioritize activities.
• Lead claims supervisors and adjusters to provide high-quality and efficient service.
• Drive adjuster hiring and training to champion a culture of performance and continuous improvement.
• Use Gallagher's technology to enhance your team's efficiency and quality.
• Ensure appropriate licenses and/or certifications for employees.
• Connect with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Optimally manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.
• Build and sustain an accountable, results-oriented culture.
• Focus on talent development and effective performance management.

Requirements

• High School Diploma (required).
• Minimum of 12 years of related claims experience.
• At least 3 years of supervisory experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of all team member-related functions.
• Bachelor's Degree (desired).

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.