Assistant Branch Manager - King City Branch (King City, CA)

About the role

Serves as an integral part of the branch management team by delivering exceptional member and team member experiences, managing risk, supporting growth, and providing oversight to the operations of a branch in a complex environment to support the Credit Union’s strategic initiatives.

Creates a work environment where staff consistently focuses on delivering the Wescom Experience. Fosters a culture within the branch that reinforces member service, teamwork and collaboration, financial discipline, operational integrity, process improvement and efficiency.

Motivates staff, reinforces relationship building and referral activity for achievement of branch growth goals, including engaging new and existing members to deepen their relationship with the Credit Union.

Supports Branch Manager with team member development through formal and informal observations, routine one on ones, and skills practices to achieve organizational objectives and strategic initiatives including developing long term member relationships.

Assumes responsibility for all branch functions in the absence of the Branch Manager. Performs ongoing employee development through desired career pathing options.

Ensures staff is proficient in using and demonstrating all changing technology available to members including but not limited to mobile and online banking services.

Supports the organization’s strategic objectives by communicating and tracking goals that are specific, measureable, attainable and timely. Leads staff to achieve assigned goals, and coaches/reviews performance accordingly.

Communicates production and referral expectation for consumer loan products, membership growth, insurance services (WIS and WFS), investment services (WFS), home equity products and first mortgage products.

Responsible for proactively resolving escalated member inquiries and problems at the first point of contact.

Oversees activities with staff that support teamwork and collaboration throughout the organization.

Responsible for driving membership growth by demonstrating leadership presence within their community representing the credit union’s commitment to helping Southern Californians build better lives.

Participates in the business development efforts including developing relationships with local businesses for Select Employee Group (SEG) opportunities as well as participating in community events.

Essential Position Functions

• Consistently provides a high level of service and is committed to increasing member satisfaction.
• Demonstrates adherence to the Branch Service Standards in addition to enforcement and modeling of our Mission Statement, Core Values and Team Attributes.
• Assumes personal accountability for maintaining high service standards and operational excellence throughout the branch.
• Promotes advocacy and takes personal responsibility to ensure that member issues are handled expeditiously.
• Focuses on delivering Signature Experiences and achieving successful results in the Member Experience Surveys.
• Creates an environment that supports teamwork, collaboration, innovation, strategic thinking and personal accountability within the branch and organization.
• Exercises sound judgement when processing member transactions and provides approvals for various day-to-day transactions including, but not limited to: Check approvals, check hold decisions, cash verification/approvals, and transaction overrides.
• Conducts loan quality reviews and provides approvals.
• Deposits, withdrawals, payments and transfers.
• Answers member inquiries and provides information in accordance with Credit Union policies and procedures.
• Remains proficient in the legal aspects of accounts (e.g. trusts, fiduciary accounts, Power of Attorneys, etc.).
• Provides service as Notary Public.
• Provides operational support and acts as a resource for staff regarding policies and procedures.
• Manages branch staff, directs management activities and provides support to the Operations Supervisor.
• Ensures staff knowledge is current and applied.
• Ensures staff knowledge is applied through following the directed career pathing, ongoing compliance training, product presentations, and staff meetings.
• Develops and manages employee schedules.
• Supports Branch Manager in selecting, coaching, evaluating and developing branch staff; focuses on career pathing of staff; oversees training in the areas of member service, products and services, operations, and interpersonal skills.
• Ensures training objectives are met, including regulatory training, and Wescom University core curriculum is completed by all employees.
• Ensures that licensed and registered employees actively maintain their licensing/registration and complete all required training curriculum.
• Ensures quality of service through random Member Experience Surveys.
• Partners and collaborates with key business units such as WIS, WFS, Consumer Lending, Real Estate, Risk Management, Deposit Operations, Account Services, Card Services, etc.
• Partners and collaborates with Branch Administration on business development efforts including but not limited to developing relationships with local businesses and communities they serve.
• Arrts new members and manages member and account retention with an emphasis on engagement.
• Ensures staff efforts are focused on achieving goals and aligned with Wescom’s strategic objectives.
• Works collaboratively with Branch Manager to administer the branch budget and ensure expense control in all controllable areas including but not limited to salaries, overtime and supplies.
• Identifies lending growth opportunities and manages staff’s activities and tracking.
• Maintains compliance with audit and security standards, policies and procedures, loss prevention measures and the safeguarding of Credit Union assets.
• Performs routine audits of negotiable instruments as well as review and balancing of assigned GL reconcilements.
• Maintains confidentiality of Credit Union and member records.
• Communicates well both verbally and in writing, effectively shares information and ideas with others, and demonstrates good listening skills.
• Works in a fast-paced environment, maintains positive and productive working relationships with others, and works well with others and be a team player.
• Models behavior for staff to ensure optimal member engagement, a migration to appropriate delivery channels, and make referrals for insurance services, investment services and real estate services.
• Partners and collaborates with Branch Administration on business development efforts including but not limited to developing relationships with local businesses and communities they serve.
• Ensures the physical environment of the branch is maintained according to Wescom standards.
• Maintains good attendance and punctuality in adherence with Wescom policy.

Education, Experience, Skills And Abilities

• Bachelor’s Degree and previous supervisory experience in a financial institution is preferred.
• Ability to demonstrate analytical skills; strong communication skills, both written and oral; ability to quickly embrace change and effectively lead others through change; consistently demonstrates professionalism; ability to work in a fast paced environment; ability to work well with others and be a team player; and ability to be creative, productive and goal oriented.
• Must be detail oriented with strong organizational skills.
• Must be proficient in job related technology applications including the Credit Union’s operating system and lending system.
• National Mortgage Licensing System (NMLS) registration is required and must be maintained for all Branch Mortgage Loan Originators.
• Maintain licensing as Notary Public.
• Computer Skills: Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook).
• Must be proficient in technology applications including the Credit Union’s operating system and specialized software required for performance of position.
• Must maintain proficiency in using and demonstrating all technology available to members including but not limited to mobile and online banking services.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret bar graphs.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell.
• The employee must occasionally lift and/or move up to 25 pounds.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
• The noise level in the work environment is moderately quiet.
• It is a non-smoking environment.