Assistant Branch Manager - Automotive Finishes

This role is based at Automotive Finishes #9229, 4301 Founders Way, Chattanooga, TN 37416. A review of criminal history is required for this position.

About the role

The Branch Assistant Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes supporting all aspects of branch operations, including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff.

Responsibilities

• Assist in developing and implementing branch market plan based on market conditions, branch mission and financial/budget objectives
• Support business strategies to increase sales and optimize profitability
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Ensure high levels of customer satisfaction through excellent service
• Verify customer orders and transactions are completed and documented accurately
• Maintain branch inventory levels
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Assist in determining staffing needs and develop work schedules
• Analyze management and financial reports, including financial ratios relative to Profit & Loss (“P&L”)
• Assist with daily bank deposits

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• At least one (1) year of work experience in retail, sales, or customer service or have completed a Sherwin-Williams Development Program

Qualifications

Preferred Qualifications:

• At least three (3) years of work experience in customer service, retail, or sales
• At least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• At least one (1) year of work experience in an automotive aftermarket industry
• At least one (1) year of experience in leadership role(s), supervising others, or leading teams
• At least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)
• Work experience using timekeeping and/or customer relationship management ("CRM") systems
• An associate's degree or higher in Business, Sales, or Marketing
• Willingness to relocate for future job opportunities

Schedule

Full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Benefits

Sherwin-Williams offers a wide range of world-class benefits designed to support employees and their families, including retirement, health care, and total well-being. A general description of benefits can be found at http://www.myswbenefits.com/ under "Candidates."