Assistant Branch Manager

About the role

The Assistant Branch Manager is responsible for coaching, developing, and leading branch employees to achieve individual, branch, and organizational growth goals. They are accountable for creating, implementing, and maintaining branch strategies aligned with VyStar’s objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch, which are documented in the annual business plan.

Responsibilities

• Partner with the Branch Vice President to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
• Aid the Branch Vice President by partnering with internal departments dependent upon referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
• Provide ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
• Prepare and administer performance appraisals for direct reports.
• In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Adhere to solid risk management guidelines in a highly regulated environment.
• Collaborate with Branch Operations Analysts to ensure compliance.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as during disaster recovery events.
• Actively lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
• As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
• Resolve member concerns independently and escalate more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters and make appropriate recommendations.

Qualifications

• A high school diploma/GED is required.
• An associate’s degree is preferred.
• 3+ years of experience in a customer service, sales, community service, military service, or leadership role is required.
• 2 years’ experience in a lead role within a financial institution is preferred.

Skills & Abilities

• A congenial attitude, excellent written and verbal communication skills, problem-solving skills, and the ability to relate well with others are required.
• Must possess strong teaching and mentoring skills and a commitment to quality service.
• Must be able to work in a fast-paced, changing environment and have a strong desire to assist members in meeting their financial needs.
• May stand throughout entire shift in order to assist members or other staff.

Disclaimers and Work Environment

• Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management.
• The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Additional Job Description

• Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:
• Focus - Focus your full attention by carefully listening to and observing your client or member. Listen empathetically and ask questions.
• Connect - Be friendly and approachable. Demonstrate you care. Understand.
• Advance - Ensure that member's expectations were exceeded. Verify necessary follow-up action.

Disclaimer and Work Environment

• No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.