Assistant Branch Manager

About the role

Brief Description Verity is hiring for a Assistant Branch Manager at our Beacon Hill branch. At Verity, we empower our member’s financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

Responsibilities

• Promote credit union services and actively cross-sell relevant products
• Build and maintain strong relationships with business and community partners
• Represent Verity at community events to increase visibility and engagement
• Coach and motivate employees to achieve monthly sales goals
• Educate staff on promotional campaigns, sales targets, and strategic objectives
• Enforce adherence to account policies, procedures, and security protocols
• Conduct monthly, quarterly, semi-annual, and annual audits in coordination with Internal Audit
• Oversee ATM and cash vault operations, ensuring accuracy in general ledger accounts
• Perform cash handling duties and serve as back-up and vault teller as needed
• Step in for the Branch Manager when necessary to ensure smooth operations
• Communicate branch needs and employee concerns to leadership proactively
• Analyze team performance metrics and partner with the Branch Manager to meet service and production goals
• Maintain consistent presence during regular business hours
• Work flexible hours, including Saturdays and off-site meetings, as required
• Travel to attend meetings and participate in off-site training opportunities
• Lead by example through independent judgment, initiative, and progressive responsibility
• Organize and facilitate engaging branch meetings
• Prepare and deliver impactful employee performance reviews
• Recognize and celebrate employee contributions
• Deliver real-time coaching, feedback, and performance improvement plans
• Foster a positive team culture aligned with Verity’s Mission and Values
• Support employee development through ongoing performance management, training, and counseling
• Communicate clearly and confidently in both oral and written formats
• Navigate difficult conversations using diplomacy, tact, and empathy
• Connect effectively with a diverse range of members and staff
• Originate, process, and make informed credit decisions as a designated Lending Officer
• Complete other job-related tasks as assigned.

Qualifications and Requirements

• Minimum of a High School diploma or equivalent required
• Associate degree or higher in Business, Finance, or related field – preferred
• (Equivalent combination of education and experience may be considered)
• Minimum of 3 years of experience in a financial institution, preferably a credit union
• Successful completion of Member Consultant II requirements, or equivalent experience in a member-facing financial services role
• Demonstrated leadership potential through informal coaching, mentoring, training support, or leading initiatives, supervisory experience preferred
• Strong understanding of state and federal financial industry regulations
• Must be bondable and able to obtain and maintain an NMLS license, Notary Public commission, and Medallion Signature Guarantee

Essential Job Functions

Member Services & Sales
Promote credit union services and actively cross-sell relevant products
Build and maintain strong relationships with business and community partners
Represent Verity at community events to increase visibility and engagement
Coach and motivate employees to achieve monthly sales goals
Educate staff on promotional campaigns, sales targets, and strategic objectives

Compliance, Risk, and Security
Enforce adherence to account policies, procedures, and security protocols
Demonstrate thorough knowledge of proper robbery response procedures
Conduct monthly, quarterly, semi-annual, and annual audits in coordination with Internal Audit
Oversee ATM and cash vault operations, ensuring accuracy in general ledger accounts

Operations & Branch Management
Perform cash handling duties and serve as back-up and vault teller as needed
Step in for the Branch Manager when necessary to ensure smooth operations
Communicate branch needs and employee concerns to leadership proactively
Analyze team performance metrics and partner with the Branch Manager to meet service and production goals
Maintain consistent presence during regular business hours
Work flexible hours, including Saturdays and off-site meetings, as required
Travel to attend meetings and participate in off-site training opportunities

Leadership & Supervision
Lead by example through independent judgment, initiative, and progressive responsibility
Organize and facilitate engaging branch meetings
Prepare and deliver impactful employee performance reviews
Recognize and celebrate employee contributions
Deliver real-time coaching, feedback, and performance improvement plans
Foster a positive team culture aligned with Verity’s Mission and Values
Support employee development through ongoing performance management, training, and counseling

Communication & Interpersonal Skills
Communicate clearly and confidently in both oral and written formats
Navigate difficult conversations using diplomacy, tact, and empathy
Connect effectively with a diverse range of members and staff

Lending & Other Origination
Originate, process, and make informed credit decisions as a designated Lending Officer
Complete other job-related tasks as assigned.

Physical Considerations

• Effectively communicate with diverse staff, members, and vendors
• Ability to travel within a assigned market
• Ability to lift and carry 30 pounds
• Ability to visually recognize and verify funds for endorsements and negotiability

Working Conditions

• Sitting or standing for long periods of time
• Working on computers for a long period of time in an office environment
• Must be able to work Saturday hours
• May be required to attend off-hours and off-site meetings.