Assistant Branch Manager

About the role

The Assistant Branch Manager plays a pivotal role in driving sales, enhancing customer service, and ensuring operational efficiency. This position collaborates with the Branch Manager – Small Business Specialist to inspire and guide the team, aligning efforts to achieve branch goals and deliver exceptional, personalized service to the community.

Responsibilities

• Provides motivation and direction to staff to exceed goals and customer expectations.
• Performs and monitors daily operations through adherence to policies and procedures.
• Serves and gratifies customers while accurately processing a variety of transactions such as deposits, withdrawals, and payments.
• Maintains responsibility for cash drawer and follows proper balancing procedures.
• Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed.
• Follows-up to ensure the problem has been addressed.
• Cross-sells the Bank’s products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
• Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
• Performs all duties in accordance with prescribed regulatory compliance guidelines.
• Takes personal initiative and is a positive example for others to emulate.
• Depending on location, may assist customers with safe deposit boxes.
• Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
• Provides a wide variety of customer services, including opening accounts and exploring customer needs, as well as suggesting products and services.
• Uses technology proficiently. Assists customers with technology inquiries regarding mobile and online banking applications.

Qualifications

• Associates degree level of education or its equivalent in retail management and related work and training.
• Two to three years banking experience in a Teller Manager role and two to three years in a Customer Service Representative role.
• Four plus years of retail experience with an emphasis in supervisory skills, strong customer service skills, and problem solving skills preferred.
• Ability to maintain confidentiality; with tact and diplomacy.

Supervisory Scope

2-10 Direct Reports

Compensation and Benefits

Competitive salary and outstanding benefits that include health, dental, and vision insurance, generous 401(k) match, and tuition reimbursement. The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, and other job-related considerations.

Company Information

Member FDIC. Member DIF. Equal Opportunity Employer.