Assistant Branch Manager

General Summary

The Assistant Branch Manager supports the Branch Manager and supervises a team of sales and service professionals in one branch office. This person strives to achieve branch production and operations quality goals while delivering exceptional member service levels.

Key Essential Responsibilities

• Supervises branch staff daily to ensure team adheres to all internal branch operations policies and procedures.
• Aids branch manager in training and coaching staff. This includes but is not limited to operational, production, and service training within the retail team.
• Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.).
• Cross-sells other Credit Union products and services.
• Actively participates in various Credit Union promotions and community events.
• Acts as manager in the absence of Branch Manager.
• Serves as backup to other staff in different branch locations when necessary.
• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
• Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.
• Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity, and Responsibility.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements

• High school diploma or equivalent. Bachelor’s degree strongly preferred. Will consider experience in lieu of degree.
• 3 to 5 years of relevant experience in retail banking or in a Credit Union. 3 years of management and sales experience a plus.
• Knowledge of federal and state banking laws, regulations, and compliance as well as extensive knowledge of banking and lending products and services.
• Excellent sales, problem-solving, and communication skills with the ability to prioritize and multitask. Strong analytical and organizational skills.
• Ability to successfully complete the registration process as a mortgage loan originator (MLO) with the Nationwide Mortgage Licensing System and Registry (NMLS). Notary public designation required within 90 days of employment.
• Must be available to work evenings and on weekends, as well as alarm calls and ATM servicing. Ability to travel up to 50%.
• Proficiency in Microsoft Office, specifically Word and Excel. Familiarity with banking and lending software.
• Must obtain and maintain the following licenses/commissions: (Obtained Within 90 Days) NMLS Certification, Notary Public (State of CT), Individual Producer License (Credit Insurance).