Assistant Branch Manager

About the role

This role is located at 1077 Freeport Rd, Pittsburgh, PA 15238. The schedule is Monday - Thursday from 8:30 AM - 4:00 PM and Friday from 8:30 AM - 5:00 PM. The position requires flexibility around branch hours.

Responsibilities

• Determines financial services needs for customers and refers them to other lines of business as appropriate.
• Opens loan and deposit accounts.
• Achieves individual goals including loan and deposit production and other sales goals as assigned.
• Supports the Branch Manager in supervising the branch customer service function.
• Completes frontline, platform sales, and RSS operational training as assigned.
• Provides coaching to staff regarding sales expectations and goal achievement.
• Utilizes appropriate customer service/correspondence software to streamline and improve efficiency.
• Prepares loan applications using LOS software and coordinates loan document preparation.
• Opens new deposit accounts and produces signature cards, certificates of deposit, and other deposit documents.
• Suggests additional bank services such as other loan accounts, deposit services, and insurance products.
• Makes referrals to other lines of business as needed.
• Follows up on loans and deposit accounts opened and corrects deficiencies or document exceptions.
• Completes outbound campaign calls on new and existing customers to generate new business.
• Works with customers on loan inquiries, takes loan applications, and utilizes decision power applications as needed.
• Contributes to branch goals and sales/service standards as outlined in the playbook.
• Executes professional sales and service behaviors in alignment with the bank's purpose, values, and core drivers.
• Maintains a good working relationship with bank employees in other departments.
• Completes NLMS requirements as part of S.A.F.E. Act certification.

Requirements

• High school diploma or equivalent.
• Specialized training or a two-year degree preferred.
• Five to ten years of general business experience, one to two years of supervisory experience preferred.
• Successful completion of the retail training program required.

Qualifications

• Completion of PB requirements.
• Physical demands include operating a keypad device, electronic equipment, and office equipment; standing for 2 hours, sitting for 5 hours, lifting up to 10 lbs. twice, and occasionally lifting up to 50 lbs.
• Specific vision requirements include close vision of 18”-20” for computer work.

Skills

• Bank operations.
• Product knowledge.
• Sales aptitude.
• Service expectations.
• Customer service/correspondence software.
• Outbound campaign calls.
• Loan and deposit account management.
• Referral making.
• Document preparation.
• Interpersonal skills.

Benefits

N/A

Pay

$36,438.00 - $80,850.00

Schedule

Monday - Thursday 8:30 AM - 4:00 PM, Friday 8:30 AM - 5:00 PM