Assistant Branch Manager

Role Overview

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations to meet customer needs and sales goals in compliance with bank policies.

Key Responsibilities

• Manage Universal Banker training, coach staff, and promote sales.
• Open, close, and assume branch responsibilities in the absence of the Branch Manager.
• Process transactions such as account openings, wire transfers, stop payments, and maintain customer records.
• Conduct cash drawer audits, test security systems, and ensure branch safety.
• Maintain compliance with regulations and cross-sell bank products and services.
• Assist on the transaction line and deliver excellent customer service.
• Schedule staff coverage and assume additional duties as needed.

Qualifications & Skills

• 2-3 years of retail banking experience with knowledge of banking products and services.
• High school diploma or equivalent; supervisory experience preferred.
• Strong customer service, communication, and multitasking skills.
• Ability to learn software applications quickly and handle customer interactions tactfully.

Physical & Work Environment

Must be able to sit, talk, hear, reach, and occasionally lift up to 35 pounds. Accommodations are available for disabilities. The role emphasizes teamwork, customer focus, and adherence to security standards.