Assistant Branch Manager

Duties And Responsibilities

• Provide exceptional service to all customers.
• Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
• Maintain office cash with accuracy and proper security.
• Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
• Minimize delinquent debt through calling customers and collecting on past-due accounts.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Transport money and deposits to and from bank.
• Other duties as assigned by leadership.

Minimum Qualifications

• A High School Diploma or Equivalent.
• Prior customer service experience in either a sales/retail environment or cash management environment.
• Must pass drug screen, criminal and credit background checks.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Critical Competencies

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Thrives in a pay for performance atmosphere.
• Prominent ability to multi-task.

Working Conditions

• This position works in an office providing consumer loan products in person and over the phone.
• The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required.
• Overtime may be required on an as needed basis and is at the discretion of upper management.

Benefits

• All full-time team members have access to our medical, dental, vision and 401(k) benefits.
• You are eligible for a monthly bonus.

Pay

Regional offers competitive pay!

Schedule

The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.