Assistant Branch Manager

Duties And Responsibilities

• Drive sales performance by efficiently managing a dynamic workflow and meeting productivity targets, ensuring timely, high-quality service.
• Consistently deliver a high-energy, sales-focused customer experience.
• Actively sell and cross-sell credit and loan products by assessing customer needs and recommending appropriate solutions.
• Own the full loan process, from application through funding, using strong product knowledge to close sales.
• Meet and exceed individual and branch sales goals through proactive customer engagement.
• Drive new and repeat business through in-branch conversations and outbound phone calls.
• Increase branch profitability by growing account volume and improving customer retention.
• Maintain accurate cash handling while following all company security and audit procedures.
• Accurately receive, post, and track payments and fees in compliance with company policy.
• Transport funds and deposits to and from the bank as required.
• Take on additional responsibilities as assigned to support overall branch sales performance.
• Manage delinquency by building rapport, offering tailored payment options, and converting delinquent accounts into resolved balances.

Minimum Qualifications

• A High School Diploma or equivalent.
• Prior experience in sales-driven customer service, retail sales, or cash-handling environments.
• Ability to pass drug screening and criminal and credit background checks.
• Valid Driver’s License and access to a reliable vehicle with required liability insurance.

Critical Competencies

• Strong sales instincts with a proven ability to close deals and influence customer decisions.
• Confident, persuasive verbal and written communication skills.
• Natural relationship-builder who connects well with a wide range of customers.
• Highly motivated by goals, incentives, and pay-for-performance compensation.
• Ability to multitask and stay focused in a fast-paced, results-driven environment.

Working Conditions

• This position works in an office providing consumer loan products in person and over the phone.
• The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required.
• Overtime may be required on an as needed basis and is at the discretion of upper management.